Business and Point of Service (POS)

Roles and Responsibilities:

Lead the planning and execution of new product implementation and process improvement projects for NB and POS functions.

Analyze and review existing business processes, identifying opportunities for

operational enhancement and efficiency gains.

Prepare and submit business requirements, and actively manage project progress to

ensure timely and successful deployment.

Develop and implement service improvement initiatives to enhance operational

effectiveness and customer satisfaction.

With a strong commitment to customer experience and in alignment with company policies,

represent the New Business (NB) and Policy Owner Services (POS) functions in various company

initiatives and projects, ensuring that project deliverables are completed on schedule and meet

expected quality standards.

Participate in company projects, assess their operational impact on the NB and POS functions,

and ensure that project outcomes comply with operational procedures, regulatory

requirements, and internal governance standards.

Provide business requirements and all necessary supporting information in accordance with

project timelines, and collaborate closely with project teams to ensure successful

implementation and go-live within the targeted schedule.

Responsible for ensuring that NB and POS system enhancements and configurations supporting new product launches are accurately designed and implemented to meet business, regulatory, and

market requirements.

Collaborate with product development teams to define and implement appropriate policy

administration and servicing rules for new products.

Undertake additional tasks and projects assigned by the supervisor to support business and

operational objectives.

Ensure adherence to applicable regulatory, corporate, and group requirements for Information

Security and Personal Data Protection.

Monitor and ensure compliance of business processes with information security, privacy, and

governance standards

Promote awareness and enforcement of information security and data privacy policies across

the team.

Ensure completion of mandatory security, privacy, and compliance training programs by all

relevant personnel.

Drive compliance with incident management, escalation, reporting, and Business Continuity Plan

(BCP) procedures in response to security incidents, operational disruptions, or exceptional

situations.

Skills /Competencies:

1. Demonstrates a proactive attitude and strong initiative.

2. Possesses excellent communication and stakeholder management skills.

3. Shows a high level of responsibility, accountability, and ownership.

4. Strong problem-solving and critical-thinking capabilities.

5. Prior experience in project implementation, New Business (NB) operations, or Point of Services (POS) administration will be considered a strong advantage.

Essential:

1. Education: Bachelor or Master

2. Subject: Information or Business or Management

3. Minimum 5 years of insurance-related work experience, or

4. Minimum 3 years of experience in New Business (NB) and/or Point of Services (POS) functions.

5. Computer: MS Office

6. language: Mandarin & English (Speaking, listening, reading, writing)