Business Analyst

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific®, PARKROYAL COLLECTION® and PARKROYAL®. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group can offer you great opportunities as we continue to strengthen our global footprint.

Based at our Corporate Office in Singapore, we are looking for a passionate and energetic individual to join us as Business Analyst.

Job Responsibilities

As an Analyst, you will play a key role in supporting the organisation's business intelligence and hotel performance initiatives through data analytics, dashboarding, and reporting. Leveraging tools such as Power BI, you will transform complex data into actionable insights that support strategic decision-making, drive operational improvements, and enhance business performance across our hotel portfolio.

Partnering closely with teams across Finance, Revenue Management, Operations, and other corporate functions, you will contribute to data-driven projects, identify opportunities for growth and efficiency, and support key corporate initiatives. This role offers a unique opportunity to gain exposure to the commercial and operational drivers of a successful hospitality business while working with senior stakeholders at both corporate and property levels. This position reports to the Vice President, Performance Management.

Business Intelligence & Dashboarding

• Support the development, implementation, and continuous enhancement of business intelligence dashboards and reporting solutions using Power BI and other analytical tools.
• Maintain reporting databases, dashboards, and data visualisation tools to ensure timely and accurate business insights.
• Generate and distribute recurring operational and performance reports, while responding to ad hoc data and analytical requests.
• Analyse, validate, and troubleshoot data to ensure data integrity, consistency, and governance standards are maintained.
• Identify opportunities to improve reporting processes, automate workflows, and enhance data accessibility for stakeholders.
• Support the rollout and adoption of dashboarding initiatives across the organisation.

Hotel Performance & Business Analysis

• Analyse hotel and business unit performance against budgets, forecasts, prior-year results, and industry benchmarks, providing actionable insights and recommendations.
• Prepare monthly, quarterly, and annual performance reports and presentations for management review.
• Develop and enhance financial and operational models to support reporting, forecasting, and strategic decision-making.
• Conduct market and industry research, including environmental scans, visitor arrival trends, competitive benchmarking, and other relevant performance indicators.
• Review hotel budgets, business plans, capital expenditure proposals, and asset enhancement initiatives, assessing risks, opportunities, and projected returns.
• Provide analytical support for corporate projects and strategic initiatives aimed at improving business performance across the hotel portfolio.

The Person

• Bachelor's Degree in Business, Finance, Analytics, Statistics, Real Estate, Hospitality Management, or a related discipline from a recognised institution.
• 1–2 years of experience in data analytics, business intelligence, financial analysis, or a related field, preferably within the hospitality industry.
• Experience using data visualisation and business intelligence tools such as Power BI, Tableau, or similar platforms.
• Proficiency in Microsoft Excel, PowerPoint, and Word.
• Familiarity with ERP and accounting systems, preferably SAP, is an advantage.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and translate insights into actionable recommendations.
• Highly numerate with strong attention to detail, ensuring accuracy and reliability in data and reporting.
• Curious and proactive learner, with a strong willingness to understand new tools, systems, and business processes.
• Able to manage multiple priorities in a fast-paced environment, demonstrating adaptability, resourcefulness, and resilience.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and present insights clearly to stakeholders at all levels, while maintaining professionalism, integrity, and accountability.

Pan Pacific Hotels Group is an equal opportunity employer.

We regret that only shortlisted candidates will be notified.