Business Analyst

Job description -

We are seeking experienced Business Analysts to join the program team and play a critical role in shaping the future-state business processes and solution design. The successful candidates will work closely with business stakeholders, product owners, vendors to ensure that business requirements are effectively translated into scalable, maintainable, and fit-for-purpose platform capabilities.

This position is platform-neutral; however, experience with leading Loyalty, Marketing Automation platforms such as Salesforce or Capillary will be advantageous.

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Key Responsibilities

Business Analysis & Requirements Management

•           Lead requirements discovery workshops with Business and IT stakeholders.

•           Document and manage business requirements, user stories, business rules, and functional requirements.

•           Analyze current-state (As-Is) and define future-state (To-Be) processes aligned with industry best practices.

•           Challenge legacy processes and identify opportunities to leverage standard platform capabilities rather than custom development.

•           Facilitate stakeholder alignment and decision-making across multiple business units.

Solution Design & Implementation

•           Partner with SI vendors and solution architects to translate business requirements into solution designs.

•           Review functional design documents, configuration specifications, and solution proposals from implementation partners.

•           Validate that solution design meets business objectives, regulatory obligations, operational needs, and user expectations.

Data, Integration & Process Design

•           Define business data requirements, data governance needs, and business workflows.

•           Collaborate with integration teams on business processes involving RWS sub-systems such as Casino Management Systems (CMS), CRM/CDP platforms, integration platform (MuleSoft) ,etc.

•           Participate in data migration planning, validation, and business sign-off activities.

Testing & Deployment

•           Work with SI vendors to review test scenarios, test scripts, and business acceptance criteria.

•           Coordinate and execute User Acceptance Testing (UAT).

•           Support defect triage, prioritization, validation, and business sign-off.

•           Assist in go-live readiness assessments and deployment activities.

Stakeholder Management & Governance

•           Act as a trusted advisor to business stakeholders throughout the project lifecycle.

•           Facilitate requirement prioritization and scope management discussions.

•           Prepare executive-ready materials, business impact assessments, and decision papers.

Change & Adoption

•           Support business readiness activities including training, process documentation, communication, and adoption initiatives.

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Required Qualifications

•           Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related discipline.

Must have experience with COTS Salesforce .

•           Minimum 5 years of Business Analysis experience in enterprise digital transformation programs.

•           Proven experience working across both Business and IT stakeholders.

•           Strong experience in requirements elicitation, process modelling, workshop facilitation, and stakeholder management.

•           Experience supporting or delivering large-scale software package implementations

•           Familiarity with Agile, Waterfall, and Hybrid delivery methodologies.

•           Excellent communication, presentation, and documentation skills.

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Success Profile

The ideal candidate:

•           Thinks strategically yet remains detail-oriented.

•           Can challenge business requirements constructively.

•           Is comfortable navigating ambiguity and driving consensus.

•           Possesses strong analytical and problem-solving capabilities.

•           Can bridge conversations between business users, architects, developers, and vendors.

•           Is passionate about customer engagement, loyalty, and digital transformation.