Job Role:- Business Analyst (Client Onboarding Projects)
Job Location:- Singapore
Experience:- 5+ Years
Roles & Responsibilities:_- Gather, analyze, and document business requirements for client onboarding and Client Lifecycle Management (CLM) initiatives.
- Translate business requirements into functional specifications, user stories, and acceptance criteria.
- Facilitate workshops to define current and future-state onboarding processes.
- Develop process flows and document standard and exception scenarios.
- Act as the liaison between business stakeholders and technology teams to ensure accurate solution delivery.
- Track and resolve requirement gaps, process issues, and solution-related risks.
- Support User Acceptance Testing (UAT) by preparing test scenarios, coordinating business users, and validating outcomes.
- Conduct end-user training and knowledge transfer during implementation and go-live.
Skills & Requirements:_- 5+ years of Business Analyst experience in Corporate Banking or Financial Services.
- 3+ years of experience in Client Onboarding, KYC, or Client Lifecycle Management (CLM) projects.
- Experience across the full project lifecycle, including requirements gathering, design, UAT, implementation, and post-go-live support.
- Strong knowledge of CLM processes, preferably with exposure to Pega CLM.
- Understanding of workflows, case management, integrations, data mapping, and non-functional requirements.
- Ability to create process flows, user stories, and functional documentation.
- Experience supporting automation or digitization initiatives is an advantage.
- Excellent stakeholder management, communication, analytical, and problem-solving skills.
- Ability to manage multiple priorities and deliver in a fast-paced environment.
