Branch Support Specialist

Detailed JD (Roles and Responsibilities)

Key responsibilities:

• Responsible for providing technical support to end users at branch locations for hardware and software issues and requests.

• Deploying and maintaining IT assets.

• Local contact for Enterprise network service partners e.g., escort vendors in comms rooms on behalf of Enterprise Network Services (ENS).

• Branch Support Specialists can be on-site dedicated to a branch site or dispatched based on expertise and proximity to the site needing support.

• Project coordination and act as multi-hatted hardware & software skillsets like ISM and Incident Technician. Requirements:

• Excellent communication, interpersonal and customer care skills.

• Ability to work well under pressure and to tight timescales.

• Strong organizational and problem-solving skills.

• Knowledge of Windows operating systems, applications, and computer hardware.

• Interacting with other support groups across multiple platforms.

• ITIL foundation understanding.

• Experience using a help desk call management system.

• Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN.

• Industry standard certifications a plus (Network+, CCENT, CCT).

Mandatory skills

English communication and Technical support experience.

Desired skills

Knowledge and experience of Service Now.