Boutique Supervisor

Your Mission

You will become a Brand Ambassador of Buccellati Maison in the Boutique as well as at external events, and you will be responsible for delivering a unique client experience by sharing memorable inspiring moments. You will foster trusted relationships with clients all along the journey with the Maison.

You will contribute in developing a deep understanding and knowledge of the Maison to convey its brand DNA, recognizable craftmanship and innovation in all its creations.

You will be part of a team, transmitting and sharing knowledge with the other team members, actively participating in the day-to-day boutique life.

Key Responsibilities

Sales performance & customer service:

• Contribute to the boutique achieving its sales targets
• Provide clients with the utmost level of customer service in accordance with the Maison standards
• Perfectly master the steps of a sale (welcome, discover and understand, convince, close and develop)
• Ensure that all sales are processed in accordance with required procedures using the systems provided
• Cultivate strong client relationships, delivering outstanding client service and treatment; providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge
• Adapt approach according to the client needs and motivations
• Assist and support after sales clients in accordance with Maison values; provide recommendations that will grant an exceptional client experience
  
  

Stock Management And Merchandising

• Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock
• Actively participate in the visual merchandising of the Boutique implementing required guidelines. Assist in floor moves, merchandising, display maintenance, and store housekeeping, including cleaning the products and displays
• Assist in the inventory process, including but not limited to stock counting and special projects as needed
• Assist in completing prices changes within the Boutique when required
  
  

Boutique Operations And Cash Management

• Accurately and efficiently complete all sales transactions and maintain proper cash records at the Boutique's register
• Master the process of opening and closing of the boutique
• Adhere to all Company policies, procedures and practices
• Implement discounts and gratuities under supervision of Boutique manager
• Comply with all safety regulations and Boutique operational procedures including security
• Product knowledge & sales techniques:
• Maintain an awareness of all product knowledge information
• Learns about the creations and the products, transmitting the passion and values of the Maison
• Master the Brand's sales techniques as per training received
• Attendance to required training
• Assist clients with their returns and queries ensuring that brand image is enhanced and clients expectations are met
• Presentation & visibility:
• Maintain boutique tidiness, decoration and visual merchandising in line with the visual merchandising guidelines
• Report maintenance issues to the Boutique Manager
• Represent the Brand by wearing the appropriate provided uniform
• Represent the Brand instore and at local events under the direction of Boutique Manager
• Client Relationships:
• Cultivate strong relationships and develop client loyalty
• Efficiently develop the client portfolio and share actions with the Boutique Manager
• Execute targeted CRM actions
• Resolve customer complaints and escalate to management when necessary
• People Management
• Motivate the frontline staff to maintain the team's stability, morale and customer service standard
• Proactively provide compliment or coaching to sales associates on their successes and challenges and ensure proper follow-through on follow up actions.
• Act as a second in-charge; Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations
  
  

Required Experience

• At least 5 - 8 years of previous experience in luxury retail, services or luxury hospitality environment
  
  

Technical Skills

• Ability to work in a fast-paced retail store environment
• Computer and internet Savvy
• MS Office experience required
  
  

Personal Skills/Abilities

• Fluency in English and Chinese;
• Excellent interpersonal and communication skills are required;
• Confidence in handling high-value transactions;
• Well established VIP customers portfolio;
• Track record of high levels sales;
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Self-Starter with Team-Player approach
• Must be available to work retail hours including in the evenings, during weekends and to travel for trainings, client events, conferences