Boutique Operations Assistant

Job Purpose:

This role will support on retail operations and boutique administration. He/she will be an enabler as well as a change agent to enhance operation efficiency, support operations by performing data analytics and generate business insights for retail leaders. He/she will be engaged in various projects including taskforces, projects, boutique opening and expansion, event etc.

Key Responsibilities:

• Uplift retail governance and boutique operations process
  
  

– Coordinates the daily, monthly, inventory, daily reconciliation, cycle counts and safe organization to ensure a fluid sales process and a seamless client experience

– Support the implementation of new operations policies, and ensure all operational related issues are fully followed.

– Monitor the indicators: sell-through, traffic, sales turnover to discuss with HOB on relevant action plans to be implemented

– Perform daily, weekly, monthly & quarterly data analytics and reporting's to support operations management and generate insights for retail management

– Continuously review and refine report format and content to improve relevance and user-friendliness

– Agility in working with various systems, including Sales POS, Brio, and CASS, to support the monitoring of key boutique indicators such as sales turnover, SOH, and repair case management.

– If needed, support WFJA with selling ceremonies during high-traffic hours.

• Optimize Stock Management to ensure Proper QC Process
  
  

– Work with HOB on optimizing boutique stock management: accurate receipt of deliveries – ensure products received with appropriate documentation and maintain POS data accurately.

– Be responsible of shipping, receiving, managing transfers all outgoing and incoming products and repairs and requires 100% tagging accuracy

– Proceed QC on outbound HE products, and work closely with CASS team if discrepancies

– Remain vigilant and detail-oriented to ensure the boutique's stock is well managed, transparent, and aligned with the system SOH.

• Boutique Administration and project management activities
  
  

– Managing back of house, cashiering and invoicing and packaging.

– Tracking of key project milestones and completion of activities

– Collaborate with stakeholders to support implementation plans

– Liaise with different vendors and suppliers for the need of the stores.

– Understand IT system and related subjects, participate as a super user of new system testing.

– Support key presentations preparation.

– Support project meetings scheduling and various project related logistics and administrative tasks

• Team and Target Management
  
  

– To be responsible for the effective roster management of the retail team with the HOB

– To agree with the HOB and implement sales staff target, and support with recruitment and appraisals.

• Enhance risk management & occupational safety and support Boutique maintenance
  
  

– Works closely with Office Retail Team to ensure the compliance of workplace safety.

– Complete daily/weekly/monthly occupational safety checklist.

– Supports all aspects of operations including boutique maintenance, supply ordering and any needs to facilitate the sales process.

– Support the enhancement and reorganization of all BOH areas to ensure an efficient, well-organized, and safety-conscious workplace.

Other Job scopes

– Boutique Expense Planning

– Event supports and coordination

– After Sales and Customer service support

• Other Job scopes
  
  

– Boutique Expense Planning

– Event supports and coordination

– After Sales and Customer service support

Key Interactions:

Internal

• Retail & Boutique Team
• After sales team including technicians, customer care enquiry, merchandising team
  
  

External

• Clients ( Repair enquiry)
• Vendors