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About the Role
The Billing & Settlement, Analyst is responsible for supporting the end-to-end billing operations to ensure accurate, timely, and efficient processing of billing transactions. The role is accountable for maintaining billing accuracy, resolving discrepancies, supporting reconciliation activities, and ensuring compliance with established operational procedures and internal controls.
This position plays an important role in supporting operational excellence through effective billing administration, stakeholder collaboration, issue resolution, and continuous process improvement.
This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey-both directly and indirectly.Roles and Responsibilities:
1. Billing Operations and Administration (40%)
Perform end-to-end billing activities in accordance with established policies, procedures, and service standards.
Review billing information and supporting documentation to ensure completeness, accuracy, and timely processing.
Prepare and issue invoices, billing statements, and related documentation within agreed service turnaround times.
Follow up on outstanding, rejected, disputed, or pending billing transactions and coordinate timely resolution.
Maintain accurate billing records and supporting documentation for audit and operational purposes.
2. Reconciliation and Financial Control (25%)
Perform regular reconciliations between billing records, payments received, and other operational data.
Investigate and resolve discrepancies, unmatched transactions, and outstanding billing items.
Ensure billing data integrity, accuracy, and completeness through adherence to established control procedures.
Support month-end and year-end closing activities relating to billing operations.
Assist in preparing reports and analysis required by management and finance.
3. Stakeholder Management and Service Support (20%)
Act as a key contact point for billing-related enquiries from internal and external stakeholders.
Work closely with cross-functional teams to resolve billing issues and operational exceptions.
Investigate root causes of billing discrepancies and recommend appropriate corrective actions.
Support service excellence by ensuring timely and professional handling of enquiries and escalations.
Maintain strong working relationships with business partners and stakeholders to facilitate smooth operations.
4. Process Improvement and System Support (10%)
Identify opportunities to improve billing processes, controls, accuracy, and operational efficiency.
Participate in system enhancement initiatives, user acceptance testing (UAT), and process automation projects.
Support implementation of new operational procedures and workflow improvements.
Contribute to continuous improvement initiatives aimed at enhancing customer and stakeholder experience.
5. Other Duties (5%)
Support ad hoc projects, reporting requirements, and operational initiatives as assigned by supervisor.
Assist in the development and maintenance of operational procedures and documentation.
Minimum Job Requirements:
Diploma in Business Administration, Healthcare Administration, or a related discipline.
Minimum 5 years of relevant experience in billing operations, accounts receivable, reconciliation, or administrative functions.
Experience in healthcare, insurance or other service-oriented industries is preferred.
Strong understanding of billing processes, reconciliation, and operational controls.
Proficiency in Microsoft Excel and experience using billing, ERP, or workflow management systems.
Strong analytical, problem-solving, and organizational skills.
Excellent attention to detail with a high level of accuracy.
Good communication and interpersonal skills with the ability to work effectively with stakeholders at different levels.
Able to work independently, manage multiple priorities, and meet tight deadlines.
Good command of written and spoken English and Chinese.
The incumbent is required to obtain relevant license if the job involves in regulated activities.
