As Bencotto Restaurant Supervisor, you will be responsible for the following duties:
Ensure that all guests are served properly during dining experience
Handle guest complaint in order to ensure satisfaction
Arrange weekly trainings with Mandarin Oriental standard guideline
Ensure that all staff arrive for and finish shifts at correct time
Develop strategies to ensure staff are correctly managed and staff problems can be remedied
Ensure that tables are arranged and set up accordingly
Ensure that service stations are correctly arranged and set-up
Ensure that all staff are familiar with correct billing procedures
Maintain all equipment in good condition and ensure staff are trained to handle all of it.
Arrange daily meetings for staff/attend daily meetings
Attend all training sessions arranged by Mandarin Oriental
Ensure up-to-date training materials are circulated to relevant staff
Ensure small groups of VIP guests are catered for according to Mandarin Oriental standards
Ensure correct quality and presentation of all dishes and drinks is being communicated to staff
Conduct and attend all meetings in absence of managers
Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
To ensure that Mandarin Oriental, Taipei's grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care
To be able to lead and communicate with his/her colleagues during the restaurant operation
To supervise and participate in running of an efficient and profitable operation in the areas for which you are responsible. Liaise with your outlet manager to actively encourage a professional and dedicated team
To assist the Outlet Manager/Asst Outlet Manager in enabling colleagues to consistently achieve the service and product delivery standards with a high degree of client care and service at all times
Oversees the set-up and operation of a station/section in a restaurant
Provide services for guest such as order taker, promoting the restaurant food and beverages
Provide recommendation and prepare wine choice for the guest
To co-ordinate the service of food and beverage efficiently and accurately.
To report and follow up all maintenance defaults affecting efficient and professional delivery of service
To involve with service related to VIP guests
To respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the Outlet Manager/Assistant Outlet manager, followed by effective communication
To identify and carry out any specific training and development needs among the team
To perform and check all duties related to restaurant opening/closing check list
Perform any other reasonable duties as required by the Outlet Manager/Asst Outlet Manager
To carry out and supervise daily, weekly and monthly inventory
Responsible for cash float and cashiering
To maintain and order all the store requisition
To prepare and maintain Buffet Tags
To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Taipei/Group generally
To maintain all Hotel's assets
As Bencotto Restaurant Supervisor, We Expect From You
Degree or Higher National Diploma in Hospitality/Hotel/Business/ Food & Beverage Services Management is preferred
A minimum of 5 years of experience working in a 5-star hotel environment, including 2 years in Food & Beverage
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
