Job Summary
We are seeking an experienced Bar Operation Manager with expertise in bar operations, mixology, inventory control, customer service, and beverage pairing with North Indian cuisine. You will manage daily bar operations, drive sales through marketing, handle customers professionally, and ensure excellent service standards.
Responsibilities
- Manage daily bar operations including opening and closing procedures to ensure smooth service flow
- Maintain hygiene, safety, and licensing compliance to uphold regulatory standards
- Monitor beverage quality and service standards to deliver consistent guest experiences
- Create and standardize cocktails, mocktails, and signature beverages to enhance the menu
- Train bartenders on preparation techniques and presentation to maintain high service quality
- Develop seasonal and promotional drink menus to attract and retain customers
- Recommend suitable alcoholic and non-alcoholic beverages to guests to complement North Indian cuisine
- Collaborate with kitchen team to develop food-and-beverage pairing menus for promotions and special events
- Maintain stock levels and conduct daily, weekly, and monthly inventory audits to control costs
- Control wastage, breakage, and pilferage to optimize inventory management
- Coordinate with suppliers and negotiate purchasing costs to ensure cost-effective procurement
- Plan and execute marketing initiatives such as happy hours, cocktail festivals, themed nights, and promotional campaigns to increase bar revenue
- Collaborate with social media and marketing teams to analyze sales trends and introduce profitable beverage offerings
- Welcome and interact professionally with guests to build positive relationships
- Handle customer complaints and service recovery effectively to maintain customer satisfaction
- Build relationships with regular customers and VIP guests to foster loyalty
- Take and verify customer orders accurately to ensure order correctness
- Coordinate with kitchen and service staff for timely delivery of orders
- Ensure upselling of premium beverages and pairing recommendations to maximize sales
- Lead and train bar staff to develop a skilled and motivated team
Required competencies and certifications
- 5+ years of experience in bar operations
- 2+ years in a supervisory or managerial role
- Advanced bar knowledge including liquor, wine, beer, and spirits
- Professional mixology skills
- Inventory and cost control expertise
- Marketing and promotional planning skills
- Strong customer communication and handling skills
- Order taking and POS system handling proficiency
- Team leadership and staff training capabilities
Preferred competencies and qualifications
- Diploma or Degree in Hospitality Management, Hotel Management, or Food & Beverage Service
- Experience in Indian restaurant, lounge, pub, hotel bar, or fine dining environment
- Working knowledge of whiskey, scotch, bourbon, rum, gin, vodka, tequila
- Familiarity with Indian and imported beers
- Understanding of wines and food pairing principles
- Skills in cocktail costing and menu engineering
- Awareness of premium spirits and craft cocktail trends
