Job Summary
Support offshored trade finance operations by managing document handling, transaction monitoring, risk identification, and stakeholder communication to ensure compliance, efficiency, and high-quality service delivery.
Responsibilities
- Manage reception and processing of application forms and documents for all offshored trade finance products to ensure accuracy and timeliness
- Support transaction monitoring and reconciliation processes to meet service level agreements and maintain operational quality
- Collaborate effectively with offshore teams and internal stakeholders to resolve operational issues and improve workflows
- Track and report operational incidents promptly to facilitate timely resolution and minimize disruptions
- Apply thorough knowledge of trade product policies and procedures to maintain compliance and operational consistency
- Proactively manage business continuity and operational resilience to support uninterrupted service delivery
- Identify risks in offshored processes and escalate them for investigation and mitigation
- Participate in periodic reviews of service and process agreements to ensure alignment with business needs
- Adhere strictly to internal controls and regulatory requirements governing offshored processes
- Participate in departmental risk assessments to identify and address potential vulnerabilities
- Manage document handling and control activities efficiently to reduce errors and delays
- Support internal, external, and regulatory audits by providing accurate documentation and timely responses
- Identify and implement process improvements to comply with evolving regulatory requirements and risk frameworks
- Comply with Anti-Money Laundering (AML) and compliance policies to mitigate financial crime risks
- Analyze operational incidents to identify root causes and initiate corrective actions to reduce recurrence
- Propose and support digitization and paperless processing initiatives to enhance operational efficiency
- Coordinate communication between Shared Service Centre and stakeholders to address corporate client inquiries promptly
- Monitor customer service standards and initiate continuous improvements to enhance client satisfaction
Required competencies and certifications
- 2-5 years of experience in Trade Finance Operations
- Strong end-to-end knowledge of trade products including Bank Guarantees, Supply Chain Finance, Open Account products, and Accounts Receivable Purchase (ARP)
- Sound understanding of trade operational processes and relevant trade rules such as UCP600, ISBP, URC522, ISP98, and Incoterms
- Ability to work effectively in a fast-paced, dynamic environment managing multiple priorities and deadlines
- Strong ownership and accountability in managing tasks and resolving issues
- Proficient in managing document controls accurately and efficiently
- Ability to support transaction monitoring and track service level agreements (SLAs)
- Customer-oriented approach in handling enquiries and exceptions
- Ability to adhere to policies, procedures, and control frameworks
- Effective communication and interpersonal skills to liaise with internal teams and external clients
- Proficiency in Microsoft Office Suite
Preferred competencies and qualifications
- Trade-related certifications
- Willingness to challenge existing processes and propose improvements
- Understanding of operational risk and control requirements
