Job Description

Please note the internal title for this position is Specialist Customer Service, sales support for our wholesale clients hence customer service.

Purpose & Overall Relevance For The Organization

Customer Service Specialist works with Sales team to ensure ongoing support of all accounts according to Global best practice standards for realizing profitable market share growth and smooth interaction with other departments.

Key Responsibilities

Ensure smooth interaction of all go-to-market & Sell-in functions and availability of key sales tools along the process.
Ensure sales staff is enabled to apply best practice standards in daily work by ongoing know-how availability and training.
Ensure related marketing support & training are provided to all related customers & POS
Generate accurate and timely tracking report for related trade activities including sales commission and dealer incentive program.
Support Sales team to achieve net sales target through Sell-in support, enhancement in productivity of POS and trade marketing initiative.

Key Relationships

Sales, Finance, HR, Customers

Knowledge, Skills And Abilities

Communicate with others
Manage relationship & diversity
Planning & organizing
Analysis & problem solving
Learning & self-development

Requisite Education And Experience / Minimum Qualifications

Min. 2 years in Taiwan Retail or Wholesale distribution/sales related environment for an international consumer or fashion brand company.
Retailing or Wholesaling experience a plus
In-depth knowledge of consumer goods market and retail & wholesale network
General knowledge of real estate situation in all major markets
College degree or above

Office address:

台北市民權東路三段2號13樓

13F., No. 2, Sec. 3, Minquan E. Rd., Zhongshan Dist., Taipei City 104477, Taiwan

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.

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