At Air Products, we reimagine what's possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.
Reimagine What's Possible
- Customer Quality Assurance (CQA) Leadership
- Lead customer‑facing quality assurance across assigned customer scope, ensuring consistent quality positioning and disciplined external communication
- Establish and govern the customer quality engagement and escalation model, ensuring clear accountability and effective cross‑functional alignment
- Act as the quality owner for customer‑related quality issues, providing clear technical judgement, risk evaluation, and resolution direction
- Drive a solution‑oriented approach to customer issues, balancing technical feasibility, customer expectations, and business or operational considerations
- Ensure early quality involvement in events with potential customer impact, enabling proactive risk assessment and aligned external response
- Plant Quality Assurance (PQA) Leadership
- Lead plant‑level quality assurance activities across APSF Taiwan operations to ensure consistent and effective execution
- Oversee incoming, in‑process, and outgoing quality control activities and ensure robust quality discipline
- Drive effective non‑conformance management, root cause analysis, and corrective and preventive action closure
- Ensure plant operations comply with corporate standards and applicable regulatory requirements
- Lead internal, supplier, and third‑party audit execution and follow‑up actions
- Quality Performance Management & Governance
- Define, monitor, and review quality performance indicators across Plant QA and Customer QA to ensure effective execution, risk visibility, and continuous improvement
- Analyze quality performance trends to identify systemic issues and drive cross-functional improvement actions
- Ensure quality performance outcomes are regularly reviewed and communicated to relevant stakeholders
4. Cross‑Functional Alignment & Issue Resolution
- Act as the quality focal point in cross‑functional discussions and decision‑making
- Ensure alignment between plant operations, customer expectations, and business priorities
- Support Commercial teams with clear quality input, risk assessment, and resolution options
- Lead resolution of complex or escalated quality issues across functions
5. Talent Management & Organization Capability
- Develop and manage the talent plan for QA team members, including capability development, performance management, and succession planning
- Build and sustain quality leadership capability within the organization
Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what's possible and generate a cleaner future for our customers, our communities, and the world.
