Role Purpose
We are looking for a versatile Assistant Manager to join our Vertical Planning team. In this role, you will be the operational heartbeat of our marketplace. You will lead marketplace campaigns, streamline merchant communications, and drive the optimization of our Merchant Portal. You are the connective tissue between our global strategy and the day-to-day success of our travel partners.
What you'll do
- Merchant Communication Strategy: Design and implement standardized communication flows to keep our thousands of partners informed about platform updates, policy changes, and growth opportunities.
- Program Management: Lead cross-functional initiatives to drive vertical performance at scale, focusing on supply coverage, inventory availability, and booking experience.
- Product & Technology: work with our product & technology teams to improve exposure, usability and conversion rate of booking processes on Klook's mobile app, website, and other distribution channels
- Data Analysis: build metrics and implement mechanisms to monitor and analyze commercial and operational performance
What you'll need
- Experience: 35 years of experience in OTA, E-commerce, or Tech Startups. Experience in Category Management, Brand Management, or Operations is highly preferred.
- Marketplace Savvy: Familiarity with Merchant Portal/Extranet systems and how to optimize B2B user experiences.
- Project Leadership: A proven track record of driving cross-departmental projects (Product, Marketing, BD) in a fast-paced matrix environment.
- Communication: Fluent in English and Chinese (both written and verbal) to facilitate global and regional collaboration.
- Analytical Mindset: Strong bias for data-based decisions. You can distill insights from multiple sources to justify system or process changes.
- Klook DNA: A start-up attitudehighly collaborative, entrepreneurial, and ready to take full ownership of results.
