We are seeking a motivated and business-driven professional to support the growth of Mercer's Taiwan Career business. This role will support Key Account Management and Business Development, focusing on client engagement, sales enablement, and delivering high-quality rewards and talent-related solutions.
You will play a critical role in identifying client needs, supporting account strategies, and ensuring that client engagements run smoothly and professionally.
We will count on you to:
- Client Engagement & Needs Identification
- Serve as a first-line contact for assigned clients.
- Develop a deep understanding of client business priorities, procurement processes, and HR challenges.
- Analyze and articulate client needs, especially related to compensation, rewards, and workforce issues, to support account planning and proposal development.
- Conduct research on client organizations, including organizational structure, business performance, and industry dynamics, to inform sales discussions.
- Sales Support & Opportunity Development
- Leverage B2B sales experience to navigate and support engagement within large enterprise procurement and decision-making processes.
- Translate client pain points into potential Mercer solutions across rewards, talent, and workforce products.
- Assist in preparing sales materials, proposals, and presentations.
- Facilitate communication between internal teams and clients, ensuring clarity on requirements, data submissions, and methodology.
What you need to have:
- Bachelor's degree in Human Resources, Business, Economics, Statistics, Psychology, or related fields.
- 36 years of relevant experience in:
- B2B product or solution sales, preferably with enterprise clients
- HR consulting, internal HR/rewards, or other client-facing professional services
- Strong understanding of enterprise procurement and decision-making workflows.
- Ability to analyze HR-related business needs and translate them into actionable recommendations or potential solutions.
- Experience supporting or coordinating rewards-related projects is a plus (e.g., compensation benchmarking, job architecture, incentive programs).
- Proficiency in Excel and PowerPoint; comfortable handling datasets and preparing client-ready materials.
- Strong communication and relationship management skills; able to articulate technical concepts in business language.
- Able to manage multiple tasks in a dynamic environment with high attention to detail.
- Professional fluency in both Mandarin and English.
- Willingness to travel occasionally for client or internal meetings.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
