Associate, Health Services - Claims (Hong Kong Market)

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you Then read on.

About the Role

Process/assess pre-approval request, ensuring accuracy and efficiency in pre-approval handling within the required SLA (Service Level Agreement)

Pre-approval Process / Assessment 90%

• Accurately process/assess all pre-approval request in adherence to company guideline and quality standard
• Review and approve cases that is within the pre-approval authority granted
• Document pre-approval assessments comprehensively, ensuring transparency and clarity in decision making.
• Ensure meeting individual quality, turnaround time and productivity benchmark
• Shows keenness to develop technical competency by extending pre-approval scope handle or authority limits
• Maintain a good personal record of training in line with the training framework of the Company
• Demonstrate excellent customer centric mindset through highly engaged culture

Other miscellaneous tasks10%

• Perform other responsibilities and duties periodically assigned by supervisor / manager in order to meet business requirements
• Participate in departmental/organizational activities, programs and other tasks required

Job Requirements:

• Fluent in English & Chinese, with the ability to read and type in both Simplified and Traditional Chinese.

• Fresh graduates with backgrounds in Biology, Chemistry, Nursing, Biotechnology, Medical, Health Science or Food Science, are encouraged to apply.

• Candidates with experience in the medical industry, laboratory environment, or insurance claims processing would be an added advantage.

• Self-motivated, proactive, and proficient in Microsoft Office applications.

• Demonstrates a positive attitude, strong work ethic, and a willingness to learn and grow.