Associate Director, Regional Client Management

Create connections that move people and business forward.

About the Role

. Provide temporary account management support for an assigned portfolio of multinational clients, ensuring continuity of service and timely resolution of day-to-day requests.
. Manage renewals already in progress or due to commence during the assignment, coordinating all parties from initial preparation through placement and implementation.
. Support new business quotations and proposals in collaboration with brokers, clients, AIA local business units, underwriting and pricing teams.
. Maintain strong client and broker relationships, accurate account records and clear visibility of priorities, risks, deadlines and next steps.
. Contribute to portfolio retention and profitable growth through disciplined execution, responsive service and identification of practical cross-selling opportunities.

Roles and Responsibilities:

• Act as the primary regional contact for an assigned portfolio of multinational clients and their brokers or consultants, managing queries, service matters, escalations and follow-up actions.
• Build an immediate understanding of each assigned account, including programme structure, participating markets, key stakeholders, open issues, renewal timetable and agreed service commitments.
• Own the end-to-end coordination of assigned renewals, including information gathering, timetable management, quotation requests, terms review, proposal preparation, negotiation support, confirmation of placement and implementation follow-up.
• Coordinate with AIA local business units, underwriting, pricing, operations and other internal teams to secure complete and timely renewal and new business responses.
• Assist with new business opportunities by collecting requirements, coordinating local quotations, consolidating terms, preparing client-ready proposals and tracking outstanding actions through to decision.
• Prepare and deliver clear programme, renewal and quotation updates to clients, brokers and internal stakeholders, highlighting decisions required, risks and next steps.
• Maintain accurate and current account, opportunity and activity records in the relevant systems and trackers, including premiums, policy details, contacts, status and deadlines.
• Monitor service and renewal risks, resolve issues promptly where possible and escalate material concerns with a clear recommendation.
• Identify and progress practical opportunities to improve coverage, extend programmes or introduce relevant AIA solutions.
• Ensure orderly handover of all assigned accounts, renewals, quotations and open actions at the end of the temporary assignment.

Minimum Job Requirements:

• Bachelor's degree or equivalent relevant professional experience.
• Substantial experience (+10 years) in multinational employee benefits, corporate life and health insurance, or a closely related client management role in APAC.
• Demonstrated experience managing multinational clients and coordinating regional renewals, quotations or placements with brokers and insurers.
• Working knowledge of employee benefits practices in major APAC markets familiarity with pooling and captive programmes is advantageous.
• Strong client service, coordination and problem-solving skills, with the ability to take ownership and work effectively under tight deadlines.
• Excellent written and verbal English communication skills Mandarin or another relevant Asian language is advantageous.
• Ability to build effective relationships across cultures and functions, both internally and with clients, brokers and consultants.
• Proficiency in Microsoft Office and client or pipeline management systems.
• Availability to commence promptly and travel within the region when required.