Associate Director, Property

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About the Role

Reporting to the Head of Corporate Facility Services, the Associate Director of Facilities, will lead and oversee all Facilities Management (FM) operations for AIA Group Office (GO) portfolio in Hong Kong (including owned and leased property), ensuring seamless service delivery, operational excellence, and compliance. This role requires strong leadership, financial acumen, and the ability to collaborate across security, IT, and corporate functional teams. The successful candidate will manage diverse amenities, drive continuous improvement, and engage with senior executives, supporting both business and group company needs in a dynamic Grade A office environment and to deliver world-class workplace solutions

Roles and Responsibilities:

• Facilities Management Leadership

  • Oversee FM operations for AIA GO, including but not limited to gymnasium, multi-purpose hall (MPH), staff cafeteria (with Corporate Dining), and company cars.

  • Implement preventive maintenance, safety, and sanitation programs.

  • Manage vendor and contractor relationships to ensure quality and value.

• Site Management & Operations

  • Ensure smooth daily operations, uphold high standards, and maintain strong tenant relationships.

  • Liaise with Building Management Office of leased property for coordinated property management.

• Cross-Functional Collaboration

  • Partner with Group Security and Hong Kong security teams to co-own the security program.

  • Work closely with IT (End User Computing and Media Services) for integrated workplace solutions.

  • Collaborate with HR to provide necessary short-term accommodation for non-local staff

  • Work closely with Finance on budget preparation and rental allocations

  • Partner with Corporate Dining on canteen services and event management

• Financial Management

  • Prepare and consolidate annual budgets for FM and building management.

  • Manage Profit & Loss reporting for general operating expenses (GOE) and rental allocations.

  • Provide financial insights and ensure compliance with internal policies and statutory regulations.

• Stakeholder Engagement

  • Engage with C-suite executives of Group Office (GO) and other senior leaders for executive-level requirements, adhering to company policy.

  • Foster positive relationships with internal and external partners.

• Operational Excellence & Innovation

  • Drive continuous improvement, adopt PropTech and innovative FM models.

  • Lead crisis and event management, ensuring business continuity and safety.

• Compliance & Standards

  • Ensure adherence to Building Ordinance and other building related regulatory requirements, and maintain up-to-date knowledge of industry best practices.

  • Promote ESG initiatives and sustainability in FM operations.

• Leadership & Team Development

  • Mentor and lead FM teams, including outsourced providers, to deliver excellent service.

  • Build a positive, inclusive workplace culture supporting employee wellbeing.

• Other Duties

  • Perform any other tasks as assigned by management.

Minimum Job Requirements:

• Degree in Facilities/Property Management, Building Engineering Services, or related discipline.

• PMSA Tier 1 License holder or Chartered Surveyor or Certified Facility Manager (CFM) or equivalent.

• CPA or strong real estate finance knowledge preferred.

• Minimum 15 years FM experience, with exposure to property management and at least 8 years in a supervisory role.

• Experience managing budgets, P&L, and executive engagement.

• Strong leadership, communication, and stakeholder management skills.

• Proficiency in English, Cantonese, and Mandarin preferred.