Associate Director-Payroll Services

It's never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we're absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as Associate Director, Reporting to the Head of Operations, Greater China. This full-time and permanent position is based in Taiwan, allowing you to make a significant impact to our growth.

Key responsibilities:

· Lead and oversee the daily service delivery for a portfolio of clients, ensuring accuracy, timeliness, and compliance with Taiwan regulations

· Drive revenue growth, and achievement of business objectives across all service lines, especially on local Payroll business, ensuring compliance with statutory requirements, including:

• Labor and National Health Insurance

• Income tax withholding, filings, and reconciliations

• Taiwan Labor Pension scheme administration

• Employment visa and immigration applications

· Manage the Taiwan market's financial performance, including budgeting, forecasting, and cost control.

· Ensure compliance with statutory requirements, internal policies, and risk management frameworks

· Stay abreast of the latest regulatory developments and ensure service compliance with Taiwan laws

· Provide technical advisory to clients on inbound/outbound entity compliance, finance, accounting, payroll, labor law, and employment-related compliance matters

· Manage a portfolio of clients independently, including:

• Attending client meetings

• Providing practical solutions and advice

• Identifying opportunities to expand services

· Collaborate with regional and global stakeholders to support cross-border initiatives and support business development activities, including:

• Assisting in proposals, fee quotations, and service agreements

• Preparing marketing materials and participating in client presentations

· Manage client relationships and service delivery, acting as a trusted advisor to ensure high service quality, client satisfaction, and retention

· Lead and develop team members, including coaching, mentoring, and performance management

· Design and review reports to meet client business and compliance requirements

· Drive continuous improvement in processes and service delivery

· Perform ad hoc projects as assigned

Key requirements:

· Bachelor's degree in Accounting, Finance, Business Administration, HR, or related discipline

· Minimum 10–12 years of experience in above field or related corporate services environment, with Payroll, HR outsourcing experiences highly preferred

· Experience in professional services firms is highly preferred

· Strong, hands-on knowledge of Taiwan statutory compliance, accounting, tax and labor regulations

· Experience handling statutory filings, pension schemes, and employment-related compliance

· Proven experience in a client-facing role, with ability to manage client portfolios independently

· Experience supporting business development and identifying client opportunities

· Strong commercial awareness and client management capability

· Strong leadership and team management skills

· High attention to detail and problem-solving ability

· Ability to manage multiple priorities in a fast-paced environment

· Fluency in Mandarin and English (spoken and written)

Company Benefits:

At our Taiwan office, we believe in putting our employees well-being first! We offer a flexible hybrid working arrangement and birthday leave.

Additionally, we provide comprehensive medical insurance, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!