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Assisting in Management of Restaurant Team
. Handles employee questions and concerns.
. Monitors employees to ensure performance expectations are met.
. Provides feedback to employees based on observation of service behaviors.
. Assists in supervising daily shift operations.
. Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
. Adhere to the company's policies, including cash handling policies and procedures.
Conducting Day-to-Day Restaurant Operations
. Ensures all employees have proper supplies, equipment and uniforms.
. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
. Ensures compliance with all restaurant policies, standards and procedures.
. Monitors alcohol beverage service in compliance with local laws.
. Manages to achieve or exceed budgeted goals.
. Performs all duties of restaurant employees and related departments as necessary.
. Opens and closes restaurant shifts.
Providing Exceptional Customer Service
. Interacts with guests to obtain feedback on product quality and service levels.
. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
. Encourages employees to provide excellent customer service within guidelines.
. Handles guest problems and complaints, seeking assistance from supervisor as necessary.
. Strives to improve service performance.
. Sets a positive example for guest relations.
. Assists in the review of comment cards and guest satisfaction results with employees.
. Meets and greets guests.
Conducting Human Resource Activities
. Supervises on-going training initiatives.
. Uses all available on the job training tools for employees.
. Communicates performance expectations in accordance with job descriptions for each position.
. Coaches and counsels employees regarding performance on an on-going basis.
PREFERRED QUALIFICATIONS
Education: High school diploma or equivalent qualifications
Related Work Experience: At least 3 years of related work experience.
Supervisory Experience: At least 2 years of supervisory experience.
License or Certification: None
Job ID: 149006119
Skills:
Hospitality, Food Quality, Leadership, Inventory Control, Customer Service, Food Safety, Food Service, Cashiering, Customer Satisfaction, Staff Training, Restaurant Management, Scheduling, Restaurants, Restaurant Operation, team briefings, Customer Experience, Inventory
Skills:
Financial Operations, Forecasting, cleanliness and safety standards, budgeting, Restaurant Management
Skills:
Hygiene safety regulations, Service Excellence, Guest engagement, wine knowledge, Service compliance standards, Restaurant Management
Skills:
Hospitality, Food Quality, Coaching, Customer Service, Sanitation, Customer Satisfaction, Restaurant Management, Scheduling, Restaurants, Communication Skills, Payroll, Restaurant Operation, Counseling, Team Player, Performance Management, Inventory
Skills:
Supervisory Experience, workflow procedures, Ability To Work Under Pressure, service standards, Quality Management, Restaurant Management, Hospitality Management, Communication Skills, Floor Management, Well Organised, Restaurant Operation, Team-oriented, safety and hygiene, Fast-paced
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