Assistant Operations Manager (Butler)

Job Summary

We are seeking a proactive, guest-centric and service-driven Assistant Operations Manager (Butler) to join our team. This role is responsible for supporting the overall Butler operations, ensuring consistent delivery of exceptional personalized services, and driving operational efficiency. You'll play a key role in strengthening team performance, enhancing service standards, and ensuring seamless day-to-day operations.

Key Responsibilities

• Operations & Service Excellence

• Support the management of daily Butler operations to ensure smooth and efficient service delivery

• Ensure all guest touchpoints meet established luxury service standards

• Oversee VIP arrivals, departures, and in-stay experiences to ensure personalization and attention to detail

• Handle escalated guest concerns and ensure timely resolution

• Team Leadership & Development

• Assist in supervising and guiding the Butler team to maintain high performance standards

• Support training, coaching, and development initiatives for team members

• Reinforce service culture and ensure adherence to grooming and conduct standards

• Assist in conducting daily briefings and shift planning

• Guest Experience Management

• Ensure seamless check-in and check-out processes

• Oversee guest requests including transportation, dining, and bespoke arrangements

• Ensure accurate documentation of guest preferences and profiles

• Collaborate with Front Office and other departments for seamless service delivery

• Operational & Administrative Oversight

• Monitor cashiering processes and ensure billing accuracy

• Support manpower planning and roster scheduling

• Ensure compliance with operational policies, procedures, and service standards

• Assist in preparing reports on operations, guest feedback, and service performance

Qualifications

• Minimum Diploma in Hotels/Hospitality Management or equivalent.

• Minimum 4-5 years of experience in the hotel industry, preferably in 5-star establishments.

• Prior supervisory experience in Butler or Front Office operations preferred.

• Proficient in Property Management Systems and Microsoft Office (Word, Excel, PowerPoint).

• A valid driving license is an advantage.