Purpose & Overall Relevance For The Organisation
Manage the development of retail operations trainings that equip the sales team with the essential knowledge in achieving business goals and targets.
Key Responsibilities
Training Organization:
- To complete training needs assessments within the country and match courses available within adidas group to the needs.
- Develop and manage the retail training calendar in coordination with the District Manager, Operation Managers and Key Account Management teams as well as Sales Training Manager.
- To review training materials received from region/global and adapt the training to the requirements of the subsidiary while maintaining the integrity of the course and its learning objectives to ensure consistent delivery globally
- To be the champion of retail trainings
- Prioritize training per account and optimize training resources and training locations.
- Work with Retail Operations, Marketing and Sales to develop and refine retail training contents, ensuring the relevance by collecting retail operations guidelines and priority, and using own retail benchmark.
- Manage training resources including internal and external trainers and monitor training delivery quality
- Review feedback from customers and training KPIs to recommend improvements
- Develop processes for regular revision of content and effectiveness of evaluation
- Develop stringent control process for monitoring training delivery quality and participant eligibility
- Leverage internal/external expertise to ensure Retail Trainers are equipped with the essential, latest knowledge crucial to high-impact training delivery
- To track the completion of training within the retail employee group of the certificates
- To manage the preparation of local graduates to the adidas degree in retail management
Budget & Expenses
- Manage assigned training budget and ensure cost effectiveness
Personnel Management
- Set performance and development plan with retail trainers; review and evaluate.
Key Relationships
External: Agency
Internal
Global different business units (Running/Basketball/Training/Original..etc)
Great China training team
TW market CTC & Marketing team
TW Retail Operation team (ROM/DM)
TW Retail Excellence
Knowledge, Skills And Abilities
IT Skills: Outlook/Word/Excel/ PPT Advanced
Language Skills: Fluent spoken and written English
Requisite Education And Experience / Minimum Qualifications
- University degree or above
- Minimum 5 years experience in retail related function.
- Minimum 3 years experience in retail training development and delivery in leading multinational / consumer goods company, or very successful franchise store manager experience.
- Experience with apparel retail or franchise training preferred
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
