Lead and drive the respective store's target achievements including but not limited to annual sales, events, HNW client recruitment and retention targets to drive HNW sales.
Lead and own engagement and delivery of communication and service to customers, focusing particularly on the respective store's key customers i.e. Platinum/ Gold and selected Silver Membership status VIPs to ensure quality customer experience and drive in-store sales.
Lead and manage the daily store operations to ensure to apply the store operation guidelines.
Manage the assigned A&P budget to ensure the A&P budget optimization to deliver the store KPIs.
Develop exceptional client relationships to develop HNW client database through in-store customer engagement, identifying and developing external client relationships.
Introduce and promote WG&S values and brands directly to HNW clients, plan and implement in-store activity and programs to deliver quality service, enhance customer trials, loyalty and understanding of our brand portfolio.
Monitor and ensure up-to-date CRM data including purchase completion rate, customer repeated purchase rate, translating insight into effective sales planning to improve and drive sales.
Work in close collaboration with the Relationship Marketing Manager and Brand Marketing Team to leverage and integrate market and consumer insights, enhancing various touchpoints in HNW client engagement and ensuring accurate feedback of on-the-ground consumer insights.
Plan & identify strategic national partnerships for TDL members recruitment to expand HNW outreach while working closely with the Relationship Marketing team to deliver standardized execution plans across 3 stores (Taipei, Taichung, and Kaohsiung).
