Assistant Manager, People Advisory

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About the Role

This role is responsible for managing day-to-day HR inquiries and employee activities logged through case management via HR portal as well as handling grievances and employee relations matters as and when contacted by employees directly.

In addition, the incumbent will also engage in enhancing HR automation capabilities, drive HR operational excellence by leveraging technology such as robotics and AI.

PeopleAdvisoryandComplexInquiriesHandling

• Handle general inquiries raised and logged through case management via HR portal independently. These inquiries typically require investigation and follow-up actions such as Payroll discrepancies, Taxes, Policy clarification for exceptions and special circumstances (e.g. leave of absence) and Employee unable to find relevant policy

• Provide advice/guidance to general employees on standard policy matters, as necessary

• Handle end to end on/off boarding processes of general employees

• Handle grievances and compliant cases

• Raise exception case to either HRBP or HR functional specialist for complex employee relation matters

• Liaise and assess the delivery of services by external vendors for work visa, payroll, employment screening, tax advisory

• Prepare and submit regulatory reports

EnhanceKnowledgeArticles

• Reviewarticlefeedbackfromemployeetofinetuneknowledgearticles

• PartnerwithHRfunctionalspecialisttodevelopandreviewarticles

• Updateknowledgearticles,asneeded

Handleandresolveexceptionsgeneratedbyautomationtool,e.g.RPA

• LiaisewithGlobalCoEtotroubleshootandresolveissuesidentifiedfrom automation exception report

OperationalImprovement

• Identifyprocess/operationsimprovementopportunitybasedonday-to-day tasks management as well as feedback from employees

Minimum Job Requirements:

• University graduate preferably in HR management or related discipline

• Minimum 8 years of relevant HR and Advisory experience

• Workday experience is preferred

• Good communication, interpersonal, analytical, problem-solving and time management skills

• Meticulous and able to meet tight deadlines, manage difficult and sensitive issues while maintaining confidentiality

• Excellent skill in computer applications such as MS Office