Assistant Manager (IT)

Job Scope:

• oversee and supervisor the day-to-day operations of the EUSS contracted team across all EUC functions, including helpdesk support, device provisioning and asset management, software and patch deployment, and user account and access management.
• monitor ticket queues, review resolution quality, and ensure that incidents and service requests are resolved within the stipulated SLAs.
• where service standards are not met, the officer will work with the EUSS team to implement corrective actions and escalate issues, as necessary.
• will also track the EUSS team's performance against agreed KPIs and prepare regular performance reports for management's review.

Requirements:

• Minimum 5 years of relevant experience with End Users Computing
• Project management skills with strong operational awareness
• Understanding of public sector environment and processes
• A team player with the ability to work independently with strong operational awareness
• Have strong follow-through skills and ability to manage multiple deadlines
• Ability to hold vendors accountable to their contractual obligations

Contract Period: 1-year
Mondays to Fridays office hours
Location: Pasir Panjang Road

EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI