Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel's policy and procedures
Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department
Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided
Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary
Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction
Conduct development and performance reviews, identifying key personnel for further development and structured career path
Perform adhoc job tasks assigned by the hotel management
Qualifications
Minimum 5 years of Front Office experience with at least 3 years supervisory experience, preferably gained from hospitality or related service industry
