About FWD Group
FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance.
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Purpose
- Become a domain area expert in cloud (AWS) management
- Lead and manage Cloud (AWS) Operation team to support FWD Group and BU to achieve business targets and goals
- Responsible for effective monitoring, reporting, security and lifecycle management on all cloud (AWS) services and proper training on the staffs involved in cloud (AWS) operations
- Expected to grow over time to incorporate additional responsibilities and opportunities as the cloud infrastructure or services expands.
Key accountabilities
- Evaluate, respond to, and resolve service issues, design tools and automation to prevent problem recurrence
- Provide guidance to all support teams and services with cloud (AWS) questions, systems settings, problem resolution
- Manage security-related settings of cloud (AWS) environment, including compliance with ISO27001, PCI-DSS and other standards relevant to Insurance industry
- Work as a project lead to work with developers, security team and other project teams up to functional leads to create and maintain the cloud (AWS) infrastructure
- Create and maintain automated monitoring and reporting of cloud (AWS) infrastructure health, performance and cost control
- Manage the monitoring, updating, optimization, redundancy, stability of cloud (AWS) systems
- Implement Infrastructure as Code to improve accuracy and efficiency of cloud (AWS) operations
- Participate in any cloud (AWS) projects deemed necessary by the organization
- Ensure the team follow the Standard Operating Procedure (SOP) in day-to-day operations
- Lead the cloud (AWS) operation team to provide day-to-day support of FWD Group & BU and 7x24 hours support for business systems and ensure the shared service provided meet defined SLA
- Manage implementation of cloud program by overseeing all project management activities
- Establishing strong relations and partnerships with major vendors and system integrators to work with them in maximizing FWD's investment in new technology.
Qualifications / experience
- Degree holder in Computer Science / Information Technology or equivalent with more than 10 years of relevant experience which at least 6 years in managerial level Candidate with less experience will be considered as junior role
- ITIL foundation certification with relevant experience in this area
- Holder of at least one of the following AWS Certification: AWS Solutions Architect, AWS DevOps Engineer, AWS Data Analytics, AWS Database, AWS Machine Learning or AWS Security
- Experience and knowledge of containers, orchestration tools and container administration, e.g. AWS EKS, Redhat Openshift, Kubernetes, etc.
Knowledge & technical skills
- Advanced level in cloud (AWS) services, preferable with knowledge in multiple AWS services such as Compute, Storage, Containers, Serverless, Analytics, Database, Management & Governance
- Intermediate to advanced knowledge of networking, in particular building cloud (AWS) networks and integrating them with on-premise networks in a secure and reliable manner
- Knowledge of Infrastructure as Code tools like Ansible, Terraform
- Knowledge of DevSecOps is an asset
- Ability to participate in fast-paced DevOps and Engineering teams within Scrum agile processes
- Excellent verbal and written communication skills in English
- Perseverance and rigor in the tasks to accomplish
- Ability to respect his commitments, prioritize tasks and follow procedure
- Oriented on teamwork, collaboration and knowledge sharing
- Excellent problem solving skills
- Autonomy.
