Assistant Manager, Client Operations

AR Capital is seeking an experienced, meticulous and investor-centric operations professional to join our Operations team in a newly created role reporting directly to the Chief Operating Officer. The Assistant Manager, Client Operations will take ownership of the investor operating experience across transaction processing, investor records, external fund administrator coordination and recurring investor communications.

This role is suited to a capable self-starter who combines strong control discipline with sound judgement, clear communication and a genuine service mindset. The successful candidate will help build a resilient Client Operations function, strengthen oversight of investor-related processes and progressively become AR Capital's internal subject-matter resource for investor operations.

Key Responsibilities

(A) Investor Transaction Operations & Controls

• Own the operational processing and internal oversight of investor transactions, including subscriptions, redemptions, switches, transfers, distributions and equalisation-related matters.
• Review transaction instructions and supporting documents for completeness, accuracy and timely submission, and coordinate with the Business Development / Client Team and Fund Administrator to resolve exceptions or discrepancies.
• Monitor investor transaction progress through completion, including dealing summaries, confirmations and statements, and maintain clear supporting records and audit trails.
• Support investors, through the Business Development /Client Team where appropriate.
• Perform and evidence investor-related reconciliations, including transaction activity and investor holdings against the Fund Administrator's official records and other relevant internal records.

(B) Shadow Investor Register & Operational Resilience

• Maintain, improve and reconcile AR Capital's shadow investor register against the Fund Administrator's official records, with a strong focus on accuracy, version control and data integrity.
• Learn, document and institutionalise the existing shadow-register methodology.
• Develop and maintain practical SOPs, checklists, trackers and control procedures for Client Operations activities, and continually improve workflows.
• Manage time-sensitive deliverables effectively, particularly around month-end dealing and reporting cycles.

(C) Fund Administrator & Investor Services Liaison

• Act as the primary day-to-day operational liaison with the Fund Administrator's Investor Services team, with appropriate oversight and escalation to the COO.
• Review dealing summaries, investor statements, confirmations and related records investigate mismatches, service issues or processing errors and follow through to resolution.
• Build effective working relationships with the Fund Administrator while maintaining the confidence to challenge discrepancies and request clear explanations or remediation where required.
• Participate in the beta testing and feedback process for the Fund Administrator's investor portal and help assess how available functionality can support AR Capital's future investor-engagement model.

(D) Client Documentation & Compliance Support

Work closely with the in-house Compliance team, including to:

• Coordinate the administrative collection of AML/KYC and other investor documentation for onboarding, transactions and periodic reviews.
• Check documents for basic submission quality and completeness, such as legibility, correct pagination and absence of truncation, before passing them to the Compliance team for substantive assessment.

(E) Investor Communications

• Own the end-to-end process for recurring and broad-based investor communications, while individual client communications remain with the Business Development / Client Team.
• Coordinate and produce fund factsheets by collating required data and content from Fund Operations and the Investment Team, updating the approved format, managing review and approval, and distributing through the relevant investor distribution lists.
• Assist with drafting simple investor communications and work with the Investment and Business Development teams on Investor Highlights / Updates and other periodic content.
• Coordinate recurring communications such as shareholder notices, website / LinkedIn posts and seasonal greeting cards.
• Maintain publication calendars, distribution lists, approval records and communication archives to support accurate and timely release.

(F) Systems, Records & Process Improvement

• Maintain accurate investor records in the CRM and other internal systems, ensuring information remains current, complete and readily retrievable.
• Use Excel confidently for investor records, reconciliations, trackers and control activities identify opportunities to strengthen spreadsheet controls and reduce manual error.
• Identify sensible opportunities to automate or digitise repetitive workflows, document handling, reporting and data management, working with relevant teams as needed.
• Collaborate closely with Fund Operations, Business Development, Client Services, Compliance, and the Investment Team to deliver a seamless investor experience.

Experience & Skillsets

• At least 4 years of relevant experience in investor operations, client operations, fund administration, investor servicing, asset management, private banking, investment platforms or a similar financial-services environment.
• Experience in an investor-services or fund-administration environment will be highly regarded familiarity with private-placement funds is an advantage but not essential.
• Strong investor-centric mindset, with the ability to balance operational accuracy and control discipline with a practical focus on service quality and the investor experience.
• Meticulous, organised and highly dependable, with strong ownership of tasks and judgement to follow issues through to proper closure.
• Strong reconciliation and record-management skills, with the ability to identify discrepancies, investigate root causes and maintain robust supporting documentation.
• Confidence in dealing professionally with external service providers and internal stakeholders, including the ability to question or challenge information constructively where required.
• Strong written and verbal English, with the ability to draft clear, professional operational and investor communications.
• Strong working proficiency in Microsoft Excel and the wider Microsoft Office suite familiarity with CRM systems and digital workflow tools will be an advantage.
• Proactive and improvement-oriented, with the ability to build practical workflows, SOPs, checklists, trackers and controls in a newly established function.
• Able to work independently, prioritise competing deliverables and remain composed during busier month-end periods.
• Diploma, degree or equivalent qualification is an asset but not essential where relevant experience and aptitude are demonstrated.

Career Progression

• This is a newly created role with meaningful scope to grow in responsibility as the Client Operations function develops. A strong performer can expect increasing ownership of investor operations, controls and Fund Administrator oversight, with progression opportunities aligned to aptitude, performance and the needs of the business.

Why AR Capital

• Be part of a high-performance team passionate about investing and making a difference.
• Take ownership of a newly established function and help shape how AR Capital delivers a seamless, well-controlled investor experience.
• Gain broad exposure to the operating model of an established fund management firm and contribute to meaningful process improvements.
• Remuneration commensurate with aptitude and experience, with annual discretionary bonus.

About the Company

AR Capital has 20 years in the asset management space and is a fund management firm with a strong focus on unlocking growth opportunities in emerging secular trends. We offer a dynamic and collaborative work environment where you can learn from experienced professionals and gain insight into the asset management industry.