Assistant Manager, Business Support (9 months fixed term contract) - Hong Kong Business

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Operations Shared Services (OSS) drives operations performance standards, service excellence, and consistency across the Group and our Global Service Centres (GSCs). This central team oversees areas such as business intelligence, cost management, reporting, billing and regulatory compliance. In addition, through its GSC Capabilities team, they are responsible for enterprise-wide workforce management, location strategy, future skills, and group common services (AI, automation, and other strategic initiatives).

We are currently seeking a high calibre professional to join our team as an Assistant Manager, Business Support (9 months fixed term contract).

Principal Responsibilities

In this role you will

• Handle Fusion requests including invoice settlements, prepare accrual submissions timely, ensuring timely settlements and tracking of Purchase Orders/ Non-Purchase Orders creation across the teams

• Track on behalf of the Head of the Department, the spend against budget and the run rate for the year-end view

• Handle Business Information Risk Officer related tasks, enquiries and provide ad hoc support on audits on a need basis

• Own the Business Continuity Management (Business Impact Analysis, Business Continuity Plan, Business Continuity Exercise, etc) on behalf of the Head of the department, ensuring timely completion of the activities to ensure compliance at all times

• Act as the supervisor on critical tasks that support the BAU operations of the team including mail handling, management, managing supplies, resources, etc and gatekeep the key deliverables on behalf of the Head of the Department. Work closely with various parties including JLL and other functions to ensure the department has the resources needed to function

• Be the central coordinator for key department activities and initiatives from time to time on a need basis. Own the responsibilities assigned working closely across the senior management team of the department and their directs

• Support staff engagement activities working across the Digital Business Services Operations teams, as needed to ensure the success of initiatives

• Support the development of key strategic MI by providing strategic inputs and support by disseminating information, etc on a need basis

To be successful you will need

• Good writing skill in both English and Chinese

• To be a good team player with excellent interpersonal, collaboration, presentation and influencing skills

• Degree holder, experience in banking acquiring business with good time management

• Strong business acumen and analytical mindset with good problem solving and decision making

• Able to organize and handle multiple tasks, ability to work independently and under pressure in a dynamic and challenging work environment

• Willing to take and accomplish ad hoc tasks with quality

• Proficiency in using Excel (including vlookup), Word and PowerPoint

• Good analytical mindset when handling a lot of figures and data. Excellent good communication and interpersonal skills

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.