Assistant Manager, Bancassurance Business Support

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit

For more information about FWD Hong Kong, please visit .

The Job

• Manage new business and premium financing case processing, ensuring accuracy, timeliness, and compliance

• Act as a key liaison with bank partners and internal stakeholders to resolve enquiries and issues

• Work independently to manage daily operations, case escalations, and ad‑hoc requests

• Prepare operational and management reports for performance monitoring

• Support bancassurance projects, system enhancements, and UAT activities

• Identify opportunities to enhance efficiency through process improvement and use of technology

The Person

• Tertiary education or above

• Minimum 5 years experience in life insurance operations or bancassurance support

• Possession of IIQE qualifications is an advantage

• Experience in handling complex cases or premium financing is an advantage

• Flexible to work overtime to meet business needs

• Strong communication and stakeholder management skills

• Proficient in Excel, PowerPoint, and Power BI exposure to data analytics or AI tools is a plus

• Strong analytical, problem‑solving, and organizational abilities

• Good command of English and Chinese Putonghua is an advantage

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.