Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers different services and financial needs.

We are currently seeking high caliber professionals to join our team as Assistant Card and Loans Team Manager, reporting to Card and Loans Manager.

Principal responsibilities

• Lead a team to achieve sales target by performing telemarketing activities in promoting unsecured loan products (card, personal loan, etc.) and deliver excellent services to customers
• Handle customer's complaints in an efficient and professional manner
• Collaborate with various internal departments to ensure smooth launch of promotional campaigns, application process, migration and system enhancement projects
• Provide coaching to subordinates to enhance their sales techniques, product knowledge and service quality
• Keep abreast of the changes in the latest regulatory requirements, internal guidelines and policies

• Bachelor Degree in a related discipline or other relevant qualifications
• Proven experience and with knowledge of banking products and call centre business
• Willing to work shift hours
• Strong sales and customer service orientation, with ability to work under pressure
• Proficiency in both English and Chinese, with good knowledge of application software

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited