Role Overview
Oracle Customer Success Services (CSS) is seeking an experienced Application Support Lead to support strategic enterprise customers running mission-critical Oracle Applications in production environments.
This role focuses on:
- Steady-state system support
- Production maintenance
- Backend troubleshooting
- System health governance
- Risk mitigation and operational optimization
We are looking for professionals who thrive in long-term production support environments and are comfortable owning customer-facing governance responsibilities.
Target Background
Preferred:
- Strong experience in Oracle Fusion Applications (ERP)
Also Welcome:
- Strong Oracle E-Business Suite (EBS) experience, especially in:
- Finance (GL, AP, AR, FA, CM)
- Procurement
- Order Management
- Distribution
Core Responsibilities
1 Production System Governance & Support
- Act as the primary technical governance lead for assigned customers
- Support and maintain live, in-production Oracle environments
- Monitor system health, risks, and integration dependencies
- Proactively identify performance issues and operational gaps
- Coordinate troubleshooting efforts across support and internal teams
- Lead issue resolution calls and manage escalations
2 Backend Maintenance & Steady-State Operations
- Oversee ongoing system stability and operational continuity
- Support patching, upgrades, and lifecycle planning (as applicable)
- Assess architecture, integrations, and operational models
- Ensure alignment between IT operations and business requirements
Candidates must have hands-on experience with:
- Backend system support
- Production troubleshooting
- Long-term maintenance environments
3 Customer & Stakeholder Management
- Engage directly with customer IT teams and business stakeholders
- Participate in troubleshooting and incident resolution calls
- Translate technical findings into business-level explanations
- Collaborate with regional and global Oracle teams
- Provide structured service reviews and governance reporting
Required Qualifications
- 10+ years of relevant experience in Oracle Applications environments
- Strong experience in either:
- Oracle Fusion ERP
- OR Oracle E-Business Suite (Finance / Procurement / OM / Distribution)
- Proven experience in:
- Production support
- Backend maintenance
- Troubleshooting complex enterprise systems
- Steady-state governance environments
- Customer-facing experience
- Strong English communication skills (verbal and written)
Acceptable Background Profiles
Candidates may come from:
- Technical roles
- Functional-technical roles
- Technical Account Manager (TAM)
- Customer Success Manager (CSM)
- Application Support Lead
- In-house IT teams
- System integrators or consulting firms
Nice to Have
- Experience with CSM, Managed Services, or Support models
- Exposure to hybrid environments (on-premise + cloud)
- Executive-level escalation handling experience
Who Will Succeed in This Role
- Professionals who enjoy long-term system ownership
- Candidates comfortable in steady-state operational environments
- Individuals who prefer stability and optimization over new implementations
- Strong communicators who can bridge technical and business discussions
Why Join Oracle CSS
- Support mission-critical enterprise environments in Taiwan
- Work closely with strategic customers
- Deepen Oracle Applications expertise
- Be part of Oracle's global Customer Success Services organization
