Business Function
As the leading bank in Asia, DBS Consumer Banking Group is dedicated to helping our customers achieve their financial aspirations. We offer a comprehensive range of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, designed to meet customer needs at every life stage. This role is crucial in upholding our commitment to exceptional customer service, particularly in handling escalated complaints.
Responsibilities
- Handle customer complaints and escalations efficiently and effectively, ensuring a positive customer experience
- Investigate and resolve complex customer issues, collaborating with cross-functional teams to provide timely and satisfactory resolutions
- Identify trends and patterns in customer complaints, and provide recommendations for process improvements to enhance customer satisfaction
- Maintain accurate and detailed records of all customer interactions and case resolutions
- Adhere to the bank's policies, procedures, and regulatory requirements in handling customer complaints
- Provide exceptional customer service and demonstrate a strong commitment to customer-centricity
Requirements
- Minimum 3 years of experience in a customer service or contact center environment, preferably in the banking or financial services industry
- Strong problem-solving and analytical skills, with the ability to quickly identify and resolve customer issues
- Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
- Proficient in using customer relationship management (CRM) systems and other relevant software applications
- Ability to work in a fast-paced, high-volume environment and handle multiple tasks simultaneously
- Demonstrated commitment to providing exceptional customer service and a passion for delivering positive outcomes
- Two Lincesense required
- Bachloer degree and above
Primary Location
Taiwan
Job
Customer Service
Schedule
Regular
Job Type
Full-time
Job Posting
Dec 1, 2025, 8:00:00 AM
