Analyst, IT Infrastructure

About the Role

The Analyst, IT Infrastructure will install, maintain, upgrade, and continuously improve the site's operating environment, ensuring the ongoing reliability, performance and security of the infrastructure. This includes monitoring and up keeping the operating environments; responding to incidents & problems, deployment of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting Web access and telephony services, and the acquisition, replacement and decommissioning of related equipment, software and services.

Responsibilities

• Provide technical support and perform maintenance
• Perform service monitoring and reporting, with a focus on risk management and compliance
• Explore new solutions, enhancements and opportunities for continuous improvement, projects and more
• Perform the acquisition, provisioning and decommissioning of related equipment, software and services

Qualifications

• Bachelor's Degree or consideration of an equivalent combination of education and experience.
• 1 to 3 years of related experience; Experience in similar job roles

Required Skills

• Strong customer service orientation
• Good analytical, troubleshooting and problem solving skills
• Good communication (both oral and written) and documentation skills
• In-depth knowledge of the Windows OS (server and client) and the desktop operating environment. Linux and other mainstream OS knowledge will be helpful
• Fundamental knowledge of networking concepts
• Good knowledge of infrastructure service management & diagnostic tools and processes
• Good knowledge of end-point security management tools and processes