AMS Functional Consultant – SAP CAR

Key Responsibilities

1) Incident and Request Management (AMS)

• Analyze, diagnose, and resolve functional incidents related to SAP CAR, ensuring operational stability of retail processes.
• Handle incidents and service requests involving POSDTA, TLOG loading and reprocessing, sales, inventory, and data reconciliation processes.
• Validate correct data processing and integration between SAP CAR, SAP ECC/S/4HANA, and external POS or retail systems, identifying deviations and executing corrective actions.
• Manage tickets according to priority, business impact, SLA, and operational compliance within the AMS service model.

2) Functional Analysis and Process Validation

• Review functional configurations and parameters in SAP CAR, ensuring alignment with retail business processes and data models.
• Evaluate data integrity, consistency, and behavior across CAR processes, validating functional logic, business rules, and processing sequences.
• Ensure correct end‑to‑end execution of retail processes supported by SAP CAR (sales, inventory, movements, POS).
• Document analyses, findings, root causes, implemented solutions, and preventive recommendations.

3) Technical Coordination within the SAP Ecosystem

• Collaborate with ABAP, SAP functional teams, infrastructure, and database teams to resolve incidents with cross‑module dependencies.
• Coordinate technical adjustments resulting from incidents or changes, including configuration changes, data corrections, and CAR process adjustments.
• Ensure solutions are implemented in compliance with AMS governance, change management, and operational standards.

4) Documentation and Operational Compliance

• Maintain up‑to‑date functional documentation, including SAP CAR configurations, processing flows, diagrams, critical parameters, test evidence, and operational guidelines.
• Prepare documentation required for audits, operational reviews, and internal control processes.
• Record recurring solutions, lessons learned, and best practices to strengthen the AMS knowledge base.

5) Test, Change, and Release Support

• Participate in SIT/UAT functional testing related to SAP CAR, validating fixes, enhancements, data loads, and operational adjustments.
• Validate functional deliverables during release cycles, ensuring operational continuity of SAP CAR processes.
• Provide support during post‑release stabilization, monitoring POSDTA, TLOGs, batch processes, and data loads.

6) Continuous Improvement within the AMS Model

• Identify optimization opportunities in SAP CAR processes, data flows, and business rules.
• Propose improvements aimed at increasing stability, performance, traceability, and functional control.
• Contribute to documentation, standardization, automation, and operational efficiency initiatives within the AMS service.

Required Technical Knowledge

• Functional experience with SAP CAR, ideally including:

  • POSDTA
  • TLOG loading, reprocessing, and monitoring
  • Retail processes (sales, inventory, movements)
  • Data reconstruction and reconciliation
  • Integration with SAP ECC/S/4HANA and external POS systems

• Understanding of SAP retail data models and transactional flows.

• Log analysis, data validation, and interpretation of processing results.

• Basic SQL knowledge (desirable).

• Familiarity with ITIL and AMS operating models.

Soft Skills

• Clear and effective communication with technical teams and business users.
• Strong functional analysis and structured troubleshooting skills.
• Organization, accurate documentation, and disciplined ticket follow‑up.
• Collaborative mindset when working with multidisciplinary teams.
• Results‑driven attitude with a focus on operational stability and continuous improvement.
• Effective time management and prioritization of incidents.

Education and Certifications

• Bachelor's degree or engineering in systems, computer science, or related fields.
• SAP training or certification in SAP CAR (desirable).
• +5 years experience
• ITIL certification (desirable).

Experience

• Experience in SAP functional support within an AMS model.
• Proven experience supporting SAP CAR in productive environments.
• Experience in retail industry environments is a strong plus.
• Participation in operational stabilization, support transitions, or productive go‑lives.

Work Model

• Availability for maintenance windows and after‑hours support when required by the service.
• Continuous interaction with global and multidisciplinary teams.
• Remote work according to the AMS service model.

Language

• Spanish - 100%