Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient,
nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- Execute customer service center-related service quality management, including reviewing and releasing bank-related service request forms .
- Perform real-time sampling, verification, and end-of-day reconciliation to ensure the accuracy of bank-related transactions.
- Conduct monthly telephone service quality evaluations.
Requirements
- Minimum 3 years of experience in a customer service or transaction processing role, preferably in the banking or financial services industry
- Strong attention to detail and problem-solving skills to ensure the accuracy of bankrelated transactions.
- Proficient in using relevant banking systems and software applications.
- Certifications: Internal Control, Trust (mandatory).
- Derivatives license preferred.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
Taipei Hub -11F
Job:
Customer Service
Schedule:
Regular
Employee Status:
Full time
