AIx Field Service Engineer III - (E3) - IMP

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location:

Hsinchu,TWN, Linkou,TWN, Taichung,TWN

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our .

Business Environment

Applied Materials AGS (Applied Global Services) Business Unit is responsible for driving our business of equipment installation and warranty extended management, as well as business of maintenance support, refurbishment, upgrades, etc. Our AGS team collaborates with a lot of Taiwan critical customers to predict & solve manufacturing challenges, and make equipment & factories more productive. This makes our AGS team become trusted business partners for our customers which results in revenues increase year over year globally!

What You'll Do

AIX Field Service Team: AIX is a secure platform that combines actionable data from over 10,000 unique and specialized sensors. This team accelerates Digital Tool adoption, captures valuable engineering solutions, and supports corporate productivity goals. By connecting to tools in the field, they can quickly extract information and deploy models to improve equipment performance through faster diagnostics and trend monitoring.

Now we are looking for a Alx Field Service Engineer to involve Digital Tool develop with Digital Tool team and deployment with FSO (Field Service Organization). Data analysis of customer HVP (High Value Problem).

Role Requirement

• 5+ years of experience in working at Ion Implant tools. Welcome CE/PSE to job bid this opportunity.

• Drive high value data analytics and diagnostic with field service team to expedite solution pathways and support overall equipment efficiency improvement in the field.

• Create differential service delivery through continuous improvement in applying Applied advanced analytics capabilities and generate opportunities for value capture.

• Familiar with Project-management / JMP / Tableau / Python is plus

Key Responsibilities

• Identifies and starts to drive areas for improvement for digital tools. Globally the power user serves as the main point of contact for customer site digital tools

• Internally explains and starts communicating difficult or sensitive problems to upper management building consensus with team and customers.

• Supports complex problems looking for new ways to solve problems using numerous sources of information and starting to share with upper management

• Responsible for model propagation and dashboard configuration. Starts to provide feedback to Package owners on content. Main point of contact for all DT issues within site and with HQ.

• Mentors on troubleshooting methodologies on specific tools and other tools processes. Understands BKM modeling techniques becoming highly knowlegeable in other tools and systems.

Location

• Linkou/Hsinchu/Taichung (select one of areas)

#LI

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.