Air Logistics Operational Care Specialist

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

You will be enabling transport activities by executing bookings, entering orders + generating all required export /import documentation while liaising with our Customer Care Teams (CCL) + Revenue Care (RCC) teams to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.

How you create impact

• To create/complete shipment details in our internal transport management system, coordinate with all involved
  stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
• To monitor + report on the operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
• To create files for consolidation (Export) or de-consolidation (Import).
• To review + ensure alignment of shipping instructions including clarifying any deviations or conflicts while taking country regulations, export/import compliance, rate + routing information into consideration.
• To ensure departure + arrival confirmations (or deviations v. scheduled) are shared with CCLs.
• To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs + RCC.
• To support + resolve claims + disputes.

What we would like you to bring

• Your analytical + problem solving approach along with an ability to work under pressure + great time management will be key to your success in this role.
• You have been selected for this role because you have experience within a freight forwarding environment + demonstrate the key attributes we are looking for in an Operational Care Specialist.

What's in it for you

At Kuehne+Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide acollaborative and IT-driven environment where you will work with motivated and customer-centric colleagues across the world. We look forward to receiving your comprehensive online application.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.