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As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
The core purpose of the Customer Care Specialist and their responsibility is to: Grow, retain and serve the customer through commercial, local customer ownership while maximizing profitability.The Customer Care Specialist is to deliver excellence in every local interaction and thereby, elevating the customer experience across all touchpoints.
You will be the main point of contact for your local, assigned customers, proactively owning the following elements and taking full responsibility for their experience with K+N:
The above will be achieved for your local customer by being responsible for owning the and executing proactively these daily activities:
1.Commercial Management:
2.Relationships & Communication:
3.Customer Promise Monitoring:
4.Onboarding & Fulfilment:
5.Customer System Maintenance:
6.Dispute Management:
At Kuehne+Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide acollaborative and IT-driven environment where you will work with motivated and customer-centric colleagues across the world. We look forward to receiving your comprehensive online application.
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel International AG (or Kühne + Nagel) is a global transport and logistics company based in Schindellegi, Switzerland.It was founded in 1890, in Bremen, Germany, by August Kühne and Friedrich Nagel.It provides sea freight and airfreight forwarding, contract logistics, and overland businesses. In 2010, Kuehne + Nagel was the leading global freight forwarder, accounting for nearly 15% of the world's air and sea freight business by revenue, ahead of DHL Global Forwarding, DB Schenker Logistics, and Panalpina.As of 2017, it has more than 1,336 offices in 109 countries, with around 82,000 employees.
Job ID: 147389073
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