Role Overview
The Agreement & Billing Operations Support Specialist plays a critical role in supporting deal operations, contract administration, and billing processes. This role ensures accurate documentation, seamless coordination across teams, and timely execution of billing and compliance-related activities. The ideal candidate is detail-oriented, highly organized, and able to collaborate effectively with cross-functional stakeholders.
Key Responsibilities
1. Deal Operations & Sales Support
- Support deal pipeline review and tracking from a sales operations perspective
- Assist in preparing, validating, and maintaining deal-related documentation
- Ensure accuracy and completeness of agreements and supporting records
- Coordinate with sales teams to facilitate smooth deal execution
2. Billing Operations
- Manage and support local invoicing processes in alignment with internal policies
- Ensure timely and accurate invoice generation and submission
- Work closely with finance and operations teams to resolve billing discrepancies
3. Contract & Agreement Support
- Provide administrative support for contract lifecycle management
- Maintain proper documentation and records for agreements and amendments
- Ensure compliance with internal standards and regulatory requirements
4. Compliance & Tax Support
- Assist in stamp duty tax filing and related documentation
- Ensure adherence to local statutory and compliance requirements
5. Cross-Functional Collaboration
- Act as a coordination point between DCA, Sellers, Operations, and other internal teams
- Support communication and alignment across stakeholders to ensure efficient execution
- Escalate risks, delays, or issues in a timely manner
Qualifications & Skills
- Bachelor's degree in Business Administration, Finance, or related field
- 2–5 years of experience in operations, billing, contracts, or sales support roles
- Strong attention to detail and organizational skills
- Excellent communication and stakeholder management abilities
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment
- Proficiency in Microsoft Office tools and CRM/ERP systems
Preferred Skills
- Experience with contract management and invoicing systems
- Understanding of compliance and taxation processes
- Prior experience in a shared services or operations environment
Why Join Us
- Opportunity to work in a collaborative, fast-paced environment
- Exposure to end-to-end deal and billing operations
- Career growth within operations, finance, and program support functions
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.
