About Us
Established in the 1980s, Hua Kun Food Industry is aleading Singapore-based importer, wholesaler, and distributor of halal beef,mutton, lamb, and chicken. We supply a wide range of chilled and frozen meatproducts to supermarkets, wet markets, butcheries, retailers, eateries, and thehospitality sector, and are a trusted name in the local food industry.
About the Role
We are looking for a highly organised and detail-orientedAdmin Executive to support our day-to-day e-commerce operations and otheradministrative functions. The role will be responsible for managing onlineorders, coordinating order fulfilment, monitoring inventory, responding tocustomer enquiries and ensuring smooth operations across our various e-commerceplatforms, amongst other administrative duties.
The ideal candidate should be comfortable working in afast-paced food distribution environment, good with Excel, meticulous to detailand be able to manage multiple tasks efficiently.
Key Responsibilities
E-Commerce Order Management & Fulfilment
. Manage and process daily orders received throughvarious e-commerce platforms
. Verify order details, payment status, productavailability and customer information.
. Coordinate with warehouse and fulfilment teamsto ensure orders are picked, packed and prepared accurately and on time.
. Monitor order status from order placementthrough to fulfilment and delivery.
. Handle order amendments, cancellations, refundsand other order-related requests.
. Ensure accurate updating of order and customerinformation in the relevant systems.
. Follow up on delayed, incomplete or problematicorders and coordinate with relevant departments to resolve issues.
. Monitor orders, customer reviews and platformnotifications regularly.
Inventory Management
- Monitor inventory levels across e-commerce channels and warehouse stock.
- Coordinate with the warehouse team on stock availability and replenishment requirements.
- Assist with regular inventory checks and stock reconciliation - Update product availability, stock quantities and product status across e-commerce platforms.
- Ensure online inventory is accurately reflected to minimise overselling and fulfilment issues.
Customer Service & Enquiries
- Respond promptly and professionally to customer enquiries received through e-commerce platforms, WhatsApp, email and other communication channels.
- Assist customers with product enquiries, order status, delivery arrangements, returns and other general requests.
- Handle customer feedback and complaints professionally and escalate issues where necessary.
- Provide accurate product and order information to customers.
- Maintain a high standard of customer service and ensure a positive customer experience.
E-Commerce Platform Administration
- Maintain and update product listings, pricing, stock availability, promotions and other relevant information across e-commerce platforms.
- Assist with setting up and managing promotional campaigns, vouchers and other online promotions.
- Ensure product information, images and descriptions are accurate and up to date.
General Administrative Duties
- Assist with data entry, filing, invoicing and other administrative tasks as required.
- Coordinate with sales, warehouse, purchasing, delivery and accounts teams where necessary.
- Support the team with other ad-hoc administrative and operational duties as assigned.
Requirements
- Minimum 1-2 years of experience in administration, e-commerce operations, order processing or customer service.
- Experience with e-commerce platforms such as WooCommerce, Shopify, Shopee or similar marketplaces will be an advantage.
- Good computer skills and proficiency in Microsoft Office, particularly Excel.
- Strong organisational skills with good attention to detail.
- Able to manage multiple orders and tasks efficiently in a fast-paced environment.
- Good communication and interpersonal skills.
- Customer-oriented with a positive and service-minded attitude.
- Able to work independently as well as collaborate effectively with warehouse and operations teams.
- Experience with inventory or ERP systems will be an advantage.
Eligibility
- Only Singapore Citizens or Permanent Residents may apply
