To provide Training administration support Adult Educators (AE) and learners subscribed to ALL WSQ programmes.
Managing of all service requests (Withdrawal, Rescheduling (Training/Assessment), Re-assessment and Deferment).
Checking and verifying learner's attendances, past module results and approving of current module results in training management's system.
Attending to all queries sent via Customer Service Relationship Management System (CRMS) within a day.
Ensure that enrolment and attendance is captured promptly.
Any other Ad-Hoc duties that are training administration related
Requirement:
Tertiary qualification in any discipline
Min 1 year experience in administrative work.
Meticulous, and service-oriented, with strong interpersonal skills, as well as excellent written and verbal communication skills to manage non-routine and escalated cases effectively
Resourceful team player who is open-minded, adaptable, and committed to maintaining excellent service standards in a fast-paced service and operations environment
EA Personnel Name: Jackie Ng EA Personnel No: R22109024 EA License No: 95C5411
