Company Overview
The client is an info-comm technology solutions provider offering integrated ICT services in Enterprise IT Infrastructure, Mobility, and management. They partner with leading IT vendors to deliver tailored solutions and provide continuous training and career development in a vibrant, fast-paced environment.
Job Summary
The IT Account Manager manages and grows a portfolio of corporate IT clients by building strong relationships, driving revenue growth, and coordinating solution delivery with internal teams to ensure client satisfaction and successful project execution.
Responsibilities
- Manage and grow a portfolio of corporate IT accounts across SME, Enterprise, and Government sectors
- Build and maintain strong relationships with IT Managers, Procurement, and C-level stakeholders to understand business needs
- Recommend IT solutions aligned with client environments to support business objectives
- Drive revenue growth through contract renewals, upselling, and cross-selling IT products and services
- Coordinate with Sales, Pre-sales, Technical, and Delivery teams to ensure seamless solution delivery
- Oversee project rollouts including IT support, cloud services, Microsoft 365, networking, servers, cybersecurity, and CCTV
- Ensure projects are delivered on time, within scope, and meet client expectations
- Respond promptly to client queries, complaints, and escalations to maintain high satisfaction
- Prepare commercial documents such as quotations, proposals, Statements of Work (SOWs), and contracts
- Manage contract renewals, Service Level Agreements (SLAs), and support agreements effectively
- Maintain accurate client and sales records in CRM systems
- Forecast revenue and provide monthly sales and account reports
- Attend client meetings, Quarterly Business Reviews (QBRs), and site visits to strengthen client engagement
Required competencies and certifications
- Diploma or Degree in IT, Business, or related field
- 2-4 years of experience in IT Account Management, IT Sales, or Technical Sales within a B2B environment
- Proficient understanding of IT infrastructure, networking, cloud computing, Microsoft solutions, and managed IT services to communicate effectively with clients
- Strong communication, negotiation, and relationship-building skills demonstrated through managing client portfolios and driving sales
- Effective problem-solving skills applied to customer service and account management scenarios
- Organized and detail-oriented with the ability to manage multiple accounts simultaneously
- Proficient in Microsoft Office and CRM tools for sales tracking and reporting
Preferred competencies and qualifications
- Existing client network in Singapore to facilitate business development
- Experience working with vendors such as Microsoft, Cisco, Dell, HPE, and Samsung
Other Information
What We Offer
- Competitive basic salary plus commission and performance bonuses
- Medical benefits, annual leave, and training opportunities
- Exposure to enterprise IT projects and solutions
- Career progression opportunities to Senior Account Manager or Sales Manager
