Account Manager

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Key Responsibilities:

• Handle client communication, delivery updates, and escalations.
• Manage internal and vendor resources across multiple projects.
• Lead people management efforts including onboarding, performance, and retention.
• Forecast budgets, track spending, and support cost optimization.
• Identify business growth opportunities and support proposal/RFP efforts.
• Run targeted sales and outreach campaigns via email and LinkedIn.

Required Skills:

• 4+ years in IT account or vendor management.
• Strong client-facing and people leadership skills.
• Experience in budget planning, forecasting, and delivery tracking.
• Familiarity with sales outreach tools and CRM platforms.
• Excellent communication and multitasking abilities.