Account Manager

Account Manager Taiwan

Do you have experience with Research Intelligence solutions

Do you have experience partnering with Academic & Research institutions

About our Team

The Research Intelligence team specializes in understanding what data is available for research leaders and what tools are best leveraged to analyze the data. We provide research intelligence tools and data for customers who are looking for insights via analytics to improve their strategy and impact. We dive into complicated questions and find answers that are supported with accurate, in-depth analysis.

About the Role

You will partner with your accounts, calling on key stakeholders to measure and improve client satisfaction with our products. You will provide excellent customer support and value-added services to ensure retention and renewal of our customers. You will build and manage relationships to identify opportunities for sales of new and additional Solutions products.

This is a role in either Taichung (preferred) or Taipei, with domestic business travelling requirements.

Responsibilities

• Achieving overall revenue targets for a portfolio of scientific databases and solutions. Including Solutions Products such as Scopus, SciVal, Pure, Analytical services, and LeapSpace.
• Elsevier: https://www.elsevier.com/solutions/academic-and-research-operations
• Elsevier Taiwan: https://www.elsevier.com/zh-tw
• Understanding client needs in a consultative approach. Translating into realistic propositions and packages in support of the company sales strategy. Working closely with universities and government research institutes to develop projects for scientific databases and solutions.
• Formulating focused strategies tailored towards the market; align sales approach to meet market needs in accordance with company policies. Devising and implementing account strategies to address differentiated needs at all levels of accounts.
• Conducting annual account planning and execution (jointly with Account Manager where required). Ensure Salesforce is always up to date. Reviewing sales results and forecasts e.g. via Clari and other sales enablement tools and adjust actions accordingly.
• Gathering, monitoring and evaluating competitor information and providing market feedback to the business to enhance product development and Go-To-Market strategy. Including Providing market feedback to enhance product development for a more customer-focused product. Participating in trade shows and conferences, with agreed outcomes.
• Developing and maintaining relationships with all relevant decision makers and influencers at the customer level to support Elsevier's strategic objectives.
• Integrating and processing information derived from current projects, customers, market awareness and technical knowledge

Requirements

• At least 7 years of experience in sales or a related field.
• Able to operate on an operational, tactical and strategic level.
• Have a proven track record selling technology and solutions.
• Be self-motivated and driven and love building relationships with multiple internal and external stakeholders. (e.g. senior levels)
• Skilled in building out (expanding) business with a customer and in strategic account planning. You can connect the dots within customer's institutions.
• Have knowledge of specific Research Intelligence solution areas and background in complex solution-sales approach. (Consultative selling.)
• Experienced working in or with research administration and management functions. Having knowledge in regional or national research programs, collaboration networks, and key leaders.
• Have exceptional communication (verbal and written) and presentation skills.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

- Flexible working arrangements

- Benefits for you and your family

- Access to learning and development resources

Your recruiter will advise you on the full benefits package for your location

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.