Company Description NDA is a business-to-business organization operating in the gaming industry under a non-disclosure agreement. While specific client details are confidential, the company partners with gaming businesses to deliver tailored, high-impact solutions and long-term value. Team members work closely with external partners and internal stakeholders in a results-oriented, data-informed environment. The culture emphasizes professionalism, integrity, and discretion, creating a secure and trustworthy setting for both clients and employees.
Role Description The Account Manager (B2B Gaming) is a full-time remote role responsible for owning and growing relationships with gaming industry clients. Day-to-day tasks include managing key accounts, handling client communications, understanding business needs, and coordinating with internal teams to deliver solutions and resolve issues. The role involves monitoring account performance, preparing reports, and identifying upsell and cross-sell opportunities that align with client goals. The Account Manager will also participate in contract discussions, support onboarding of new clients, and ensure a high level of customer satisfaction through proactive account planning and regular check-ins.
Qualifications
- Client relationship management and account ownership skills, including experience in B2B environments and confidence in leading client meetings.
- Business analysis and commercial acumen, with the ability to interpret data, track KPIs, and identify growth opportunities within gaming accounts.
- Project coordination and cross-functional collaboration skills to work effectively with product, operations, marketing, and support teams.
- Strong communication and negotiation capabilities, including clear written and verbal communication and experience in managing expectations.
- Organizational and time-management skills, with the ability to prioritize multiple accounts and deliver on deadlines in a remote setting.
- Practical understanding of the gaming industry, online platforms, and B2B business models; prior gaming or tech/SaaS experience is highly beneficial.
- Comfort with CRM tools, spreadsheets, and reporting software to maintain account records and create client-facing documentation.
- Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent professional experience.
- Ability to work independently in a remote environment, maintain confidentiality, and operate with a high level of integrity and professionalism.
