Account Manager

Alphaeus Pte Ltd is a fast-growing Singapore-based IT solutions and management company established in 2018. We deliver end-to-end IT managed services, staff augmentation, project delivery, and technology consulting solutions to clients across both the public and private sectors.

Driven by strong business momentum and a rapidly expanding client portfolio, Alphaeus continues to accelerate growth across its strategic accounts and service offerings. The company is focused on strengthening long-term client partnerships, expanding its range of solutions within existing accounts, and identifying new opportunities to deliver greater value across its customer base.

We are looking for commercially driven individuals who are passionate about building long-term client relationships, uncovering business opportunities, and driving sustained account growth. This is an opportunity to join a high-growth organization where successful Account Managers play a key role in expanding wallet share, strengthening customer partnerships, and contributing directly to the company's continued success.

Responsibilities

• Manage and develop relationships with existing key client accounts across public and private sector organizations.
• Serve as the primary point of contact for assigned customers and maintain regular engagement with key stakeholders.
• Understand clients business objectives, operational challenges, and technology requirements to identify opportunities for service expansion.
• Drive account growth through cross-selling and upselling of IT managed services, staffing solutions, project services, and consulting offerings.
• Develop account plans and strategies to maximize customer retention and revenue growth.
• Conduct regular business reviews and performance meetings with clients.
• Monitor account performance, service quality, contract compliance, and client feedback.
• Identify and manage commercial risks, service issues, and escalation matters in a timely manner.
• Prepare proposals, quotations, contract renewals, and commercial documentation when required.
• Maintain accurate sales forecasts, account activities, and pipeline information.
• Stay informed of industry trends, technology developments, and market opportunities relevant to client accounts.
• Achieve assigned revenue growth, retention, and account management targets.

Requirements

• Min Degree in Business, Information Technology, Computer Science, Marketing, or a related discipline.
• Ideally 2 or more years of experience in account management, client servicing, business development, or sales within the IT, technology, managed services, staffing, or consulting industries.
• Proven experience managing and growing existing client accounts.
• Strong understanding of IT services, managed services, staffing solutions, cloud technologies, cybersecurity, infrastructure, or enterprise technology solutions is advantageous.
• Experience working with enterprise, government, or public sector clients will be highly preferred.
• Demonstrated ability to build long-term relationships with decision-makers and stakeholders at various organizational levels.
• Strong commercial acumen with experience identifying and converting account growth opportunities.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Self-motivated, results-oriented, and able to work independently in a fast-paced environment.
• Strong problem-solving skills and ability to manage multiple client priorities simultaneously.
• Proficiency in Microsoft Office applications and Sales tools e.g. LinkedIn Sales Navigator.