Flexii is building a world where anyone can unlock their full potential, anywhere and anytime, through an on-demand work-matching platform operating across Asia. Our Mission is to Unlock Opportunities. We already serve thousands of users, but to truly fulfill our mission and vision we need many more opportunities on the platform. We're looking for teammates in Taiwan who can BOOOST our business-side growth.
Key Missions & Responsibilities
1. Upselling & Revenue Expansion:
- Identify and pursue upselling and cross-selling opportunities by aligning additional products or services with evolving customer needs.
- Partner with Sales to manage renewals and negotiate contract expansions.
2. Data Analysis & Insights:
- Analyze customer usage patterns and engagement metrics to predict churn risks and growth opportunities.
- Translate complex data sets into actionable value scores and business reviews for stakeholders.
- Monitor key performance indicators (KPIs) such as Clients usage, Retention Rate, and Product Adoption.
3. Operational Excellence & Skill Sets:
- Manage the full customer lifecycle, from onboarding to long-term strategic alignment.
- Develop and implement scalable playbooks for customer engagement and issue resolution.
4. Strategic Advisory & Advocacy:
- Serve as the Voice of the Customer internally, collaborating with the Product, CS and Tech team to advise the product roadmap.
- Conduct quarterly reviews to demonstrate measurable outcomes and strategic value.
Required Qualifications
- Experience: 5+ years in Customer Success, Account Management, or a similar revenue-focused role, preferably in a SaaS or technology environment.
- Analytical Prowess: Ability to use data visualization and basic data manipulation to drive decision-making.
- Operational Fluency: Proficiency with CRM tools, workflow automation, and project management frameworks.
- Communication Mastery: Exceptional interpersonal skills with the ability to navigate difficult renewal discussions and present to C-suite executives.
- AI Literacy: Ability to work with AI for CRM automation, data summaries, and predictive health scoring.
- Resilience & Empathy: Strong emotional intelligence (EQ) to build long-term trust even during technical escalations or service disruptions.
Join Us
Bring your leadership and passion to deliver a new lifestyle across Asia. We're assembling our own Avengers—and we can't wait to meet you.
