【Summary】

Provide quality technical support including Preventive Maintenance, repairs and installations as well as proactively problem solving.
Working closely with HQ R&D team for technical escalation and service
Customer interface of technical communication and manage customer satisfaction.

【Main Task】

Install the tool at customer site and provide quality service to maintain tool availability.
Technical escalation owner to HQ for tool down, performance issue and customer wish.
Technical contact window of customer and manage the communication.
Co-work and support HQ on service related documents and procedures.
Support Software and Application activities
Train field service engineers.
Maintain the demo tool in ZEISS Innovation Center and support HQ's requirement to enhance the business development by implementing defined CIP

【Specific Duties】

Ensure the tool installation success within defined cycle time.
Ensure effective communication and escalation for problem solving.
Create and maintain the database of service lesson learnt and BKM.
Effectively conduct knowledge sharing, on-site training/coaching to maturate FSE skills.
On-call duty for the response to customer's tool down escalation.
ZEISS Innovation Center tool availability and office/clean room environment/facility maintenance

【Education】

【Experience】

3+ years as an equipment engineer in semiconductor industry, better to have field service engineer experience of equipment suppliers.
X-ray service experience is required.
Quality hands-on capabilities.
Fluent English: TOEIC 750
Willing to travel abroad at least 23 times per year and a duration up to 2 months in the initial training abroad.
Good internal/external communication and interpersonal skills

【Other skills】

HVM Service Engineer