Role Purpose

To support senior leaders in driving provider management-related projects and transformation initiatives, ensuring effective coordination, execution, and follow-through. This role acts as a project coordinator and subject matter expert (SME), providing both strategic and administrative support to enable successful delivery of network strategy, system enhancements, and operational improvements.

Position Responsibilities

Support senior leaders in planning, execution, and tracking of provider management projects and initiatives

Coordinate cross-functiona l stakeholders to ensure alignment and timely delivery of project milestones
Monitor project progress, risks, and dependencies, and follow up on action items
Prepare project updates, dashboards, and presentation materials for management review
Provide administrative and coordination support, including meeting scheduling, agenda preparation, and documentation
Maintain project trackers, RAID logs, and documentation repositories
Support system enhancement initiatives, including requirement documentation, UAT coordination, and issue tracking
Assist in provider engagement and communication for rollout of new initiatives and process changes

Analyze data and prepare reports to support decision-making and project insights
Support governance, SOP documentation, and continuous improvement of processes

Required Requirements

3-6 years of experience in project coordination, healthcare operations, provider management, or consulting
Experience supporting cross-functional projects or transformation initiatives
Exposure to system implementation, UAT coordination, or process improvement initiatives
Experience in healthcare insurance, provider networks, or claims operations is an advantage

Preferred Skills

Strong organizational and coordination skills with attention to detail
Solid project management fundamentals and ability to manage multiple workstreams
Good stakeholder management and communication skills
Strong analytical and problem-solving capabilities
Ability to work independently while supporting senior leadership effectively
Proficiency in project tracking tools and presentation/reporting tools

When you join our team:

We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid

Senior Officer, Health Provider Management